Zambrero is one of Australia's fastest-growing fresh Mexican QSR brands, known for bold flavours, fast service, and a "Plate 4 Plate" mission that has donated millions of meals to those in need. As the network continues to grow, we're looking for a passionate, hands-on Field Trainer to help drive consistency, capability, and culture across our restaurants.
The Role
The Field Trainer is a front-line, hands-on training role responsible for delivering high-quality onboarding, upskilling, and operational training across the Zambrero network. Based out of our Sydney Head Office, this role will spend significant time on the road and in-restaurant, working directly with franchise partners, restaurant managers, and team members to lift training standards, embed brand systems, and support new restaurant openings.
You'll be in stores, on the line, and in the kitchen, coaching teams in real time and setting the standard for what great Zambrero execution looks like.
Key Responsibilities
Deliver structured, hands-on training programs to new and existing team members across food safety, product knowledge, speed of service, and customer experience
Support new restaurant openings with pre-launch training, opening-week floor support, and post-launch follow-up visits
Conduct in-restaurant training audits and operational health checks, identifying gaps and coaching teams
Partner with Restaurant Managers and Franchise Partners to build store-level training capability and succession pipelines
Roll out new menu items, LTOs, systems, and process changes with transparent, consistent in-field training




Provide real-time coaching and feedback on the floor during peak trading periods
Design targeted training interventions where needed
Maintain accurate training records, completion tracking, and store visit reports
Act as a brand ambassador by reinforcing culture, standards, and the Zambrero mission in every restaurant you visit
Feed insights from the field back to the Training & Operations team to continuously improve training content and materials
Travel Requirements
Based in Sydney
Regular interstate and regional travel required to support the national store network (expect frequent multi-day trips)
Flexibility to work varied hours, including early mornings, evenings, and weekends, based on store trading patterns and opening schedules
What We're Looking For
Proven experience in a QSR, hospitality, or retail training/operations role - multi-site experience highly regarded
Hands-on operational background; comfortable working the line and leading by example, not just presenting from the front of a room
Strong coaching and communication skills, with the ability to adapt training style to different learners and store environments
High energy, resilience, and comfort with a role that's frequently on the move
Well-organised, with the ability to manage multiple store visits, timelines, and training priorities at once
A genuine passion for food, people development, and brand standards
Current driver's licence and willingness to travel extensively (including flights) is essential
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📌 Field Trainer (Sydney)
🏢 Zambrero
📍 Sydney