Join our team in a dynamic role of buying, loaning and selling gold and jewellery.
The Vintage Jewellery Co. (VJC) is an online retailer specialising in vintage and pre-loved jewellery, now opening its first brick-and-mortar store in Moonee Ponds. Our new store will specialise in a bringing an elevated jewellery buying and sales experience.
Key responsibilities
Providing warm, knowledgeable and personalised customer service in store
Negotiating purchases confidently and professionally
Understanding of gold and jewellery buying, selling and loaning
Building trust and rapport with clients, particularly when handling sentimental or inherited pieces
Responding to online enquiries and assisting with digital sales
Supporting online collection launches, new arrivals and in-store events
Assisting with opening and closing procedures and general day-to-day store operations
About you
Robust customer service and communication skills
Comfortable using and appearing on social media
Comfortable discussing higher-value purchases with customers
Ability to build genuine relationships with new and returning clients
Reliable, organised and comfortable working both independently and as part of a small team
Comfortable using technology and learning new systems
Familiarity with Shopify or similar retail/POS systems is advantageous but not essential
Professional presentation
Confident, warm and well-spoken, with excellent people skills and the ability to make customers feel informed and at ease
An interest in vintage jewellery and a knowledge of the gold buying industry is highly regarded, with previous experience in high ticket or luxury sales being advantageous
About us
The Vintage Jewellery Co. (VJC) is an online retailer specialising in vintage and pre-loved jewellery. We are now taking an exciting step and opening our first brick-and-mortar VJC store in Moonee Ponds. We pride ourselves on providing a professional, welcoming and trustworthy experience for every client, and as a quickly growing business, we're looking for someone who is happy to be hands-on and get involved across different areas of the store. With many years in the jewellery and gold industry, we are looking for a full-time team member requiring Saturday availability, to become an integral part in this next stage of the business.
Benefits
Attractive salary package of $70,000-$90,000 depending on experience
Training and development across jewellery, precious metals, diamonds and gemstones
Career development and progression opportunities
A collaborative and supportive team, including out-of-work activities and team events
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