Join a purpose-driven organisation improving health outcomes for all AustraliansHybrid working in our Haymarket office, near Central stationAbout usAt Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.About the opportunityWe are seeking a Technical Business Analyst to support delivery of theNational Health Services Directory (NHSD) work plan.In this role, you will translate priorities into clear requirements, process maps and specifications, while supporting partners to integrate with NHSD products.
Reporting to the Head of Product & Delivery, NHSD, you will work with product, engineering, clinical governance, jurisdictional health bodies and integration partners.Key ResponsibilitiesDevelop and define well-structured business and technical requirements and artefacts, including business rules, wireframes, models/diagrams and integration/API data analysisEngage subject matter experts to validate assumptions and uncover constraints earlyMaintain requirements traceability throughout the delivery lifecycleFacilitate workshops and discovery sessions to ensure stakeholders understand requirements and acceptance criteriaProvide technical and integration support to internal and external integrators connecting with the NHSDCreate and maintain integrator support collateral, including FHIR Implementation Guide updatesTroubleshoot and resolve integrator technical queries, coordinating with technical, stakeholder and product teamsTrack onboarding progress and elevate blockers as requiredAbout YouYou are an experienced Business Analyst with a strong analytical mindset and attention to detail.




You know how to ask the right questions to uncover underlying needs before they become delivery risks, and you bring a disciplined, outcomes-focused approach to managing competing priorities.What you'll bring to the role5+ years of business analysis experience, including rapid deploymentsStrong problem-solving, stakeholder management and teamwork skillsSolid working knowledge across the IIBA's business analysis knowledge areasExperience using JIRA and Confluence, and working within agile project methodologyA tertiary qualification in information technology, business or commerce, or equivalentExperience in healthcare and government, and with complex online tools or large enterprise-scale data systems, is desirableYour work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care.
You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.We are committed to creating a culture where you can bring your whole self to work.Our advantages include:Flexible work arrangements (2 days per week in office, pro-rated for part time employees);14 weeks company Paid Parental Leave for both parents;Multi-dimensional wellbeing program that is run by our people for our people;Individual curated learner journeys to support you to expand your capabilities and unlock your talent.To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.Please note, you must have the right to live and work in Australia to apply for this role.
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📌 Technical Business Analyst (Sydney)
🏢 Healthdirect Australia
📍 Sydney