Digital Operations Analyst At Urban UtilitiesOur purpose is simple yet powerful - Enrich Quality of Life.
With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.Your Opportunity: Reporting to the Lead, the Digital Operations Analyst primary function is jointly coordinate and deliver Digital Change and Release Management as part of the Change Management team which includes Change Operations, Governance & Compliance, Stakeholder Engagement & Facilitation, Reporting and Continuous Improvement, with a secondary focus on supporting other IT Service Management (ITSM) functions within Urban Utilities.
This role will also be required to collaborate with the Shared Services team and other delivery teams to ensure smooth Digital ICT operations and identify areas for ITSM improvements and champion these through to implementation.Key responsibilitiesCoordinating and governing Digital Change and Release Management processesFacilitating CAB and change governance forums, ensuring effective decision-making and prioritisationReviewing and assessing technical and business risks associated with proposed changesAdministering and maintaining change processes within ServiceNowMonitoring compliance with change management standards, policies and controlsProducing reporting and insights to support operational performance and decision‐makingSupporting ITSM practices including problem management, quality assurance and process improvement activitiesIdentifying opportunities to improve Digital operations and championing initiatives through to implementationBuilding strong stakeholder relationships across Digital, Shared Services and business teamsAbout YouDemonstrated experience in IT Change Management,



IT Service Management and Service Operations.Experience administering and governing Change processes within ServiceNow.Proven ability to drive CAB processes and facilitate decision‐making for change approvals and prioritisation.Experience facilitating CAB and stakeholder governance forums.Ability to assess technical and business risk.ITIL Foundation Certification or higher.Experience with Records Management practices.Familiarity with IT Service Management concepts and tools (experience with ServiceNow is highly advantageous).
Experience driving continual process or service improvement initiatives, including contributing to a culture of continuous improvement.Ability to collaborate across cross‐functional teams to support Digital operations.At UU, our strength comes from our people.
We value different perspectives, backgrounds, experiences and ways of thinking, and we're committed to creating a workplace where people feel respected, included and supported to do their best work.We welcome applications from people of all backgrounds, identities and life experiences.You do not need to meet every requirement to apply.
If this role interests you and you feel you could contribute, we'd love to hear from you.
For us, it's about finding the right person, not ticking every box.
If you require adjustments at any stage of the recruitment process, please let us know.
We're here to support you through the process.Why Urban UtilitiesAt Urban Utilities, the work we do is about so much more than the bottom line.
We're a leading provider of world‐class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim.
As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.




At the core of our work lies genuine care: for our team, our customers, communities, and the environment.
From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field‐based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life.
So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you.BenefitsGenerous Salary Packaging options, including novated leasesCorporate discounts across Health insurance, technology and more18 weeks of paid parental leave15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and familyFlexibility at UU depends on the type of work you do but could include options such as, 9‐day fortnights and versatile days.Talk to us about what flexibility means to you!
Urban Utilities is an endorsed employer for all women.
See our range of benefits and policies directly at WORK180.There's no us without you.
Come shape the future with us.Please note: applicants may be required to undergo background checks as part of the recruitment process for this role.For further information please contact our Talent team at .
Urban Utilities delivers 140,000 megalitres each year of our planet's most precious, natural resource to communities scattered across South East Queensland and effortlessly removes it too.
We're constantly challenging the status quo, searching for opportunities, pushing people to their potential, encouraging creativity and diversity, and fostering collaboration within and beyond our teams to be the best we can for our communities.
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📌 Analyst Operations (Brisbane)
🏢 Urban Utilities
📍 Brisbane