Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Manager to lead our internal sales and customer service team.This is an exciting opportunity for a customer-focused leader who enjoys working in a fast-paced environment and has a strong understanding of customer service, internal sales and order management.As Customer Service Manager, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service.
You will also remain hands-on with key customers, complex orders and escalated issues, working closely with sales, warehouse, production and transport to ensure orders are delivered accurately and on time.Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Manager to lead our internal sales and customer service team.This is an exciting opportunity for a customer-focused leader who enjoys working in a fast-paced workplace and has a strong understanding of customer service, internal sales and order management.As Customer Service Manager, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service.
You will also remain hands-on with key customers, complex orders and escalated issues, working closely with sales, warehouse,



production and transport to ensure orders are delivered accurately and on time.About The RoleTeam Leadership & ManagementMotivate and lead from the front by working within the customer service team to achieve high standards of customer service and operational performanceAllocate and coordinate workloads across the team to ensure customer enquiries and orders are managed efficientlyCoach, mentor and develop team members, providing regular feedback and supportMonitor team performance against agreed service levels, KPIs and business objectivesIdentify training and development needs and support continuous improvement within the teamPromote a positive, collaborative and customer-focused team cultureRun recruitment, onboarding and performance management for customer service team membersCustomer Service & Sales SupportRespond promptly to customer enquiries via phone and email, providing accurate information about products, pricing, availability and order statusBuild and maintain strong relationships with key customers and support the team in delivering excellent customer serviceHandle escalated customer enquiries, complaints and complex issues, ensuring appropriate and timely resolutionProcess and oversee complex customer orders accurately and efficiently in SAPCollaborate with the sales team to support sales initiatives, prepare quotes and sales orders and identify opportunities to improve customer serviceWho We Are Looking ForMinimum 3 years of experience in a Customer Service Management,



Team Leader or Senior Customer Service roleA proactive leader with a passion for designing workflows and efficient processes within a growing organisationSelf-driven approach with the ability to work independently while also leading and supporting a young teamProven ability to manage complex customer issues and resolve complaints professionally and effectivelyExcellent attention to detail and the ability to ensure complex customer orders are processed accuratelyStrong organisational skills with the ability to prioritise workloads in a fast-paced environmentExcellent communication, interpersonal and negotiation skillsStrong computer skills; experience with SAP and CRM systems is an advantageExperience with metal roofing, sheet metal, steel or related building products is highly desirableWhat We OfferFull-time permanent positionAn exciting leadership role with room to grow yourself, your team and the opportunity to see your impact every dayOpportunity to lead and develop an established Customer Service teamJoin a dynamic, achievement-driven teamStrong company, robust futureAbout The CompanyApex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors.
Since its inception in ****, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries.With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.Join our team and be a part of our continued success!
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📌 Customer Service Manager (Sydney)
🏢 Apex
📍 Sydney