Key
ResponsibilitiesProvide L2/L3 functional support for Oracle HCM
Cloud applications.Analyze, troubleshoot, and resolve incidents,
defects, and service requests within SLA timelines.Perform impact assessment, configuration changes,
testing, and deployment of approved enhancements.Support Oracle quarterly release analysis,
regression testing, and production deployment activities.Conduct root cause analysis for recurring issues
and recommend permanent solutions.Collaborate with business users, HR stakeholders,
and technical teams to ensure seamless service delivery.Prepare operational reports, service metrics, and
governance updates.Identify opportunities for automation, process
improvements,



and service optimization.Participate in knowledge management activities
and maintain support documentation.Required
SkillsStrong experience in Oracle HCM Cloud Application
Support and Maintenance.Good understanding of Incident, Problem, Change,
and Service Request Management processes.Experience working in AMS/Managed Services
environments with SLA-driven support.Robust troubleshooting, analytical, and
stakeholder management skills.Experience in testing, release management, and
quarterly patch validation.Excellent communication and documentation skills.

📌 Oracle Cloud Support (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne