AO3 Customer Service Advisors | State GovernmentState Government Business UnitOur highly regarded State Government client contact centre is coming towards its peak season.
As a result we are looking for a team of inbound service professionals to join their award winning Contact Centre.About the role:Managing high volume inbound callsProviding up to date information and making phone bookings (pure service)Working in a fantastic team setting in an impressive modern workplaceShift work across a 24/7 roster (provided in advance with great penalty rates)Supporting the community with a vital support.Working in a structured and scripted environmentWorking with multiple computer systemsWhat is in it for you?
An hourly rate of $*****/hr + superannuation and attractive penalty rates where applicable.An amazing employer to have on your resumeA fantastic environment based in a safe work environment at Zillmere in Brisbane's north with plenty of onsite parking and close to public transportA team environment offering real support and encouragement along with a bit of funLots of on the job support and induction trainingLong term temporary assignment for up to 6 months period based on business needs and performance.Rotating rosters provided in advanceWhat you bring to the roleExceptional communication and interpersonal skills?
High levels of self motivation and commitment to your performanceExcellent reliability and the flexibility to work shift workAn amazing customer focus and experience in a high volume environment (Contact Centre a distinct advantage)?
A strong focus on working in a teamHigh levels of resilience and goal orientationThe ability to remain calm under pressure and deal with a diverse customer baseHighly developed system and problem solving skillsInduction training will be full-time hours 8.30am - 4.30pm Mon-Fri for two weeks commencing 19 October at Zillmere.All shifts after training will be at Zillmere.You will be guaranteed a minimum of 20hrs per week after training.When required during peak season you will need to be available for additional hours anywhere in a 24/7 roster as is required by the demand at the time.A criminal history check will be undertaken on shortlisted applicants.
#J-*****-Ljbffr

📌 Ao3 Customer Service Advisors | State Government (Brisbane)
🏢 TactiCall Recruitment Services
📍 Brisbane