At InterContinental Sydney Double Bay, we are proud to be part of IHG Hotels & Resorts—one of the world's leading hotel companies.
As a luxury lifestyle destination in the heart of Double Bay, we create sophisticated and memorable experiences for our guests while delivering true hospitality from the heart.About UsAt InterContinental Sydney Double Bay, we are proud to be part of IHG Hotels & Resorts—one of the world's leading hotel companies.
As a luxury lifestyle destination in the heart of Double Bay, we create sophisticated and memorable experiences for our guests while delivering true hospitality from the heart.About the roleWe are seeking an experienced Front Office Manager to lead our Front Office operations and deliver exceptional guest experiences.
You will oversee daily operations, develop a high-performing team, and ensure service excellence across reception, concierge, and guest services.This is a hands-on leadership role ideal for someone passionate about people, luxury guest experience,



and operational performance.Key ResponsibilitiesLead day-to-day Front Office operationsCoach and develop a high-performing teamDrive guest satisfaction and service standardsManage rostering and staffing requirementsHandle guest feedback and escalationsOversee the night team, night audit and reporting processesEnsure compliance with procedures and policiesSupport upselling and revenue initiativesAbout YouPrevious Front Office leadership experienceStrong people leadership and coaching skillsPassion for luxury guest experience and service excellenceExcellent communication and problem-solving abilityAbility to work in a fast-paced environmentOpera knowledgeFull working rights in AustraliaFull NSW Driving LicenceRSAWhat We OfferAt IHG, we give our people everything they need to succeed and grow.
In return for your passion and commitment, you'll enjoy:Complimentary 24/7 gym membership at Fit Collective, including classesPaid birthday leave and proactive wellbeing daysAccess to Perbox – exclusive discounts and perksDiscounted staff parkingLearning and development opportunities through IHG UniversityGenerous employee discounts across IHG Hotels for accommodation, food & beverage (for you, your family, and friends)Outstanding location in Double Bay with easy public transport accessComplimentary duty mealsComplimentary laundry for your work clothes
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📌 Front Office Manager | Full Time | Intercontinental Sydney Double Bay
🏢 InterContinental Hotels & Resorts
📍 Sydney