Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.
Reporting to the Service Support Operations Manager , you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.
Duties:
Investigate customer complaints and perform root cause analysis (RCA)
Prepare technical reports, documentation and work instructions
Troubleshoot and diagnose electromechanical medical devices
Support installation activities and escalated field service issues
Conduct returned product investigations and technical assessments
Liaise with Service, Quality, Manufacturing and Engineering teams
Develop training materials and support technical training initiatives
Assist with customer responses and resolution of complex technical issues
Skills & Experience:
Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
Experience working with electromechanical or mechanically equipment
Hands-on troubleshooting and fault-finding experience
Experience with device assembly and use of hand tools including multimeters and screwdrivers
Strong technical documentation and communication skills
Proficiency with Microsoft Excel and PowerPoint
Culture & Benefits:
Training provided
Supportive and collaborative engineering team
Exposure to innovative medical device technology
Chance to develop specialist troubleshooting, investigation and training skills
Potential for longer-term prospects
Free in office parking
Ongoing training and development opportunities
For any questions about the role, contact Mairead on .
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📌 Technical Support Engineer Sydney
🏢 Evolve Scientific
📍 Sydney
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