Coolum | Full-Time | Make a Real Impact Every DayA retirement village is more than a collection of homes.
It is a community where people should feel welcomed, connected and confident that support is available when they need it.From helping a new resident settle into village life to creating opportunities for connection and supporting residents and their families as their needs change, our Community Manager plays an important role throughout the resident journey.With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives, and that includes our team members.We're seeking an experienced and community-minded leader to join our Coolum retirement living community, bringing people together, building trusted relationships and creating a vibrant and supportive experience for our residents.Join Sundale as a Community Manager!
Coolum | Full-Time | Make a Real Impact Every DayA retirement village is more than a collection of homes.
It is a community where people should feel welcomed, connected and confident that support is available when they need it.From helping a new resident settle into village life to creating opportunities for connection and supporting residents and their families as their needs change, our Community Manager plays an important role throughout the resident journey.With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives, and that includes our team members.We're seeking an experienced and community-minded leader to join our Coolum retirement living community, bringing people together, building trusted relationships and creating a vibrant and supportive experience for our residents.Why Sundale?
At Sundale, we live by our values:Care – Creating quality and meaningful experiences for everyone in the Sundale communityConnection – Listening and responding to the needs of othersCreativity – Finding better, innovative ways to do things and be part of our communityWe offer a supportive, people-first workplace where your contribution truly matters.About the RoleWe are looking for a dedicated Community Manager to join our team in Coolum.As Community Manager, you'll be a familiar and approachable presence within the village, building genuine relationships with residents and their families and helping create a community where people feel supported,



included and at home.You will lead resident engagement, community development, communication and customer experience while supporting effective village operations and compliance.
Working closely with teams across Sundale, you will help deliver a coordinated, person-centred experience throughout each resident's journey.You'll be there for the important moments, whether that is welcoming someone into their current home, supporting a resident-led initiative, resolving a concern or helping a resident and their family navigate the next stage of their journey.What You'll DoAct as the primary point of contact for residents and their families, building trusted relationships through regular engagement and visibility within the villageCreate a welcoming and inclusive environment that encourages residents to connect, participate and contribute to village lifeCoordinate community activities, resident events, wellbeing initiatives and engagement programsSupport new residents through their orientation and transition into the communityManage resident enquiries, concerns and complaints professionally and promptlyCoordinate resident meetings and support village committeesOversee newsletters, notices and other resident communicationsWork collaboratively with key internal teams to identify changing resident needs and facilitate appropriate referralsSupport residents and families through significant transitions, including accessing additional services or moving into residential aged careSupport prospective resident enquiries, village tours, resident entry and exit processes and occupancy outcomesBuild relationships with local community groups, volunteers and service providersMaintain accurate village records and support compliance, audits, emergency planning and risk management activitiesAssist with budget planning and monitoring for community activitiesContribute to village improvement initiatives, continuous improvement and organisational projectsRequired Qualifications or CertificatesA minimum of five years' experience in retirement village management or a comparable leadership roleExperience within retirement living, aged care, community development, hospitality,



customer service or property managementSound knowledge of the Retirement Villages Act, associated legislation, retirement living guidelines and relevant statutory requirementsStrong stakeholder engagement, relationship management, communication and conflict resolution skillsDemonstrated ability to manage competing priorities and multiple stakeholders within a complex service environmentStrong organisational, administrative and recordkeeping skillsDemonstrated experience creating and maintaining vibrant, connected communitiesAbility to obtain a National Police CheckWilling to complete a Pre-employment medical assessmentCurrent Driver's LicenceNot-for-profit sector experience will be highly regardedSundale Values Its Team Members and Provides a Comprehensive Range of Benefits:Competitive SalaryAdditional 0.5% superannuation: Above the Superannuation GuaranteeSalary Packaging: Up to $15,900 tax-free + $2,650 for meals and entertainmentGenerous Leave Entitlements: 5 weeks annual leave for full-time employees, prorated for part-timePaid Parental Leave: 6 weeks for eligible full-time and prorated part-time team membersExclusive Perks: Discounts, financial tips and wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations to help reduce everyday costsAccess to Car Salary Packaging: Offering significant tax and running-cost savingsPrivate Health DiscountsEAP Support: We're here for you!
Access to confidential support servicesReferral Bonus: Score up to $300 for every successful referral!
Uniforms providedMake a Real Difference Every DayThe difference you make may be seen in a new resident who quickly feels at home, a community event that brings neighbours together or a family that feels supported during an important transition.Through your leadership, residents will have opportunities to remain connected, involved and independent, while knowing there is a trusted person available to listen, respond and coordinate support.If you value purpose, teamwork and creating communities where people can live their best lives, we'd love to hear from you.We Embrace DiversitySundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
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📌 Community Manager (Queensland)
🏢 Sundale
📍 Queensland