About the Role
Join one of the world's fastest-growing logistics companies as they continue to expand their Australian operations.
As Customer Service Manager, you'll guide the team through real customer issues, shaping how the function runs, not just following a script.
Why Consider?
$100,000 to $120,000 + super, depending on experienceJoin a rapidly growing global logistics companyPermanent full time role with long-term career opportunitiesSupportive team environment with genuine development opportunitiesConvenient Villawood office location
Key Responsibilities
Lead and guide the customer service team, handling enquiries via phone and email and resolving complaints and service escalationsInvestigate delivery delays, lost freight, and shipment issues,



coordinating with operations and transport teamsMaintain accurate customer records and follow up outstanding cases through to completionPerformance Report analysis, Identify recurring issues, drive service improvements, and support the team's day-to-day performance
What We're Looking For
Previous customer service experience, with some experience leading or guiding a teamExperience handling customer complaints and escalationsStrong communication and problem-solving skills, comfortable managing multiple priorities under pressureFluent in English and Mandarin, spoken and written
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📌 Customer Service Manager (Sydney)
🏢 Linktal Recruitment
📍 Sydney