Optus is an Australian telecommunications leader delivering mobile and broadband services across a wide customer base.
We seek an Incident and SLA Governance Manager to oversee service performance for enterprise and government clients, aligning ITSM processes with ITIL, and guiding ServiceNow integrations.You will act as SME for incident and SLA governance, drive reporting, and lead continuous improvement across internal and outsourced teams while shaping operational workflows and governance.
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📌 Itsm Incident & Sla Governance Lead (Sydney)
🏢 Singtel
📍 Sydney
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