HERO is the fastest growing first aid training company in Australia.
We deliver practical, high-impact education that saves lives, and we work with some of the most recognised organisations in the country.We're looking for a Lead Trainer & Team Leader who is an outstanding first aid trainer, a genuine people leader, and someone who keeps our national delivery running smoothly.The roleThis is a hands-on, working leadership role.
You'll be in the classroom, alongside your team, and accountable for training standards every day.
You'll set the benchmark for what great HERO training looks like, and help every trainer on the team reach it.You'll work directly with HERO's co-founders, with the support and access to make real decisions quickly.What you'll doBe an incredible trainerDeliver HERO courses regularly and cover sessions when neededSet the standard for delivery, learner experience and professionalismModel what great training looks like for the rest of the teamLead the teamLead, support and develop our national team of Trainers and AssessorsRun regular one-on-ones, give clear feedback and coach trainers to improveObserve and benchmark trainers in the classroom, locally and interstateRecruit, onboard and performance manage trainersKeep the team connected, supported and accountableOwn the logisticsManage trainer schedules, venues, travel and flightsSolve day-to-day delivery issues quickly, before they reach the clientApply RTO and ASQA standards as part of a well-run training operationRegular travel across Victoria and interstate is required, including overnight stays.About youYou are:An exceptional trainer who brings energy and confidence to every roomHighly organised.
You manage your own time,



calendar and priorities without needing remindersReliable with follow-through.
When you say you'll do something, it gets done, every timeExperienced in running regular one-on-ones, giving feedback and holding people accountableA clear, concise communicator who brings answers and recommendations, not just informationCalm under pressure and able to think on your feetPunctual and highly professionalYou notice issues early, take ownership and act.Essential experienceCertificate IV in Training and Assessment (TAE***** or equivalent)Minimum 3 years of hands-on first aid training experienceCurrent, regular classroom deliveryProven experience leading, coaching and managing a team of trainersProven experience running one-on-ones and performance conversations with a teamWorking understanding of RTO and ASQA requirementsThis role is for someone already operating at a high level in the classroom.
In your first months you'll complete our trainer Excellence Program and be benchmarked as a HERO trainer.You'll also already be confident leading people.
We'll back you with support and autonomy, but this isn't a role where you'll learn the basics of team leadership on the job.Why join HEROHERO is scaling rapid, and this role sits at the centre of our growth.
You'll have real influence, clear expectations and strong support while doing work that genuinely matters.Work directly with our co-foundersCareer growth in a rapidly expanding national businessReal responsibility and autonomyBirthdays offMonthly RDOsFree lunch every ThursdayThree weeks off over ChristmasOne work-from-home day per weekFuel card and e-tag for work-related travelA high-performance, supportive, genuinely world-class culture
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📌 Lead Trainer & Team Leader (National) (Melbourne)
🏢 Hero Head Quarters
📍 Melbourne