Operations Capability Lead | Fixed Term ContractDepartment: People ExperienceEmployment Type: Fixed Term - Full TimeLocation: SydneyReporting To: Rachel RussellDescriptionAt Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry!
As a digital pre-owned car dealership, we're turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy.
With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we're powered by the best people—and we'd love for you to come along for the ride!
As our Operations Capability Lead, you'll play a critical role in shaping the future of our Inspection & Reconditioning Centre (IRC).
You'll design the learning frameworks, career pathways and leadership programs that help our operational teams build current skills, grow their careers and deliver exceptional results.
From onboarding new starters to developing future leaders, you'll create the capability systems that keep our teams performing at their best while supporting Carma's continued growth.What you'll be doing:Own and continuously improve Carma's Step Up Program, creating clear pathways for team members to progress into more senior operational rolesBuild and maintain competency frameworks, skills matrices and career pathways across IRC operationsDevelop clear capability standards and assessment criteria for operational rolesDesign and maintain training content, learning resources and competency assessmentsCoordinate operational onboarding and capability programs, ensuring new starters have the skills and knowledge to succeedDesign and deliver the Lead Program to develop Carma's next generation of frontline leadersCoach and support Senior Leads to build capability through structured on-the-job learning and developmentMaintain the operational readiness register and succession pipeline across IRC functionsPartner with operational leaders to identify capability gaps,



workforce risks and development prioritiesLead cross-training initiatives that improve workforce flexibility and operational resilienceTrack capability progression and ensure training and competency records are accurate and up to dateMeasure the effectiveness of capability programs through data, feedback and operational performanceProduce regular reporting on capability, succession readiness, onboarding, cross-skilling and internal progressionAnalyse workforce data and turn insights into practical recommendations for workforce planning and operational decision-makingIdentify opportunities to improve operational performance through better capability, training and developmentCoordinate external training providers and accredited learning where requiredWork closely with People Experience, Talent Acquisition and Operational Leadership to build a strong internal talent pipelineEnsure all capability programs and assessments align with Carma's policies, operational standards and compliance requirementsAbout you:Experience in Learning & Development, Operational Capability, Organisational Development or Workforce CapabilityProven experience designing competency frameworks, structured learning pathways and capability programsExperience developing frontline teams within manufacturing, logistics, automotive, warehousing or similar operational environmentsStrong understanding of workforce capability,



succession planning and internal talent developmentExperience coaching leaders and influencing stakeholders across different levels of an organisationA genuine interest in helping people develop and creating meaningful career pathwaysStrong project management skills with the ability to manage multiple programs and priorities at onceComfortable using data to identify capability gaps, measure outcomes and influence decisionsExcellent communication skills and the ability to build strong relationships with both operational and corporate teamsHighly organised, detail-oriented and comfortable working in a fast-paced, constantly changing environmentA continuous improvement mindset—you naturally look for ways to make things simpler, better and more scalableComfortable working with Microsoft Office and learning, workforce management or HR systemsExperience working in a high-growth or operationally complex environment will be highly regardedQualifications in Learning & Development, Human Resources, Organisational Development or a related discipline are highly regardedWhat's in it for you?
Join one of Australia's fastest-growing automotive businesses and help shape how our operational teams learn, develop and growBuild programs that create real career pathways and future leaders across the businessWork alongside passionate operational and People teams in a collaborative, high-growth environment where your ideas genuinely make an impactOur open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!
Sweet perks because, well, we're a car business—enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!
At Carma, we're all about fostering an amazing culture where you can bring your best self to work.
We value collaboration, innovation and having a laugh along the way.
We're committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!), we'd love to hear from you.
Please let us know if you require any reasonable adjustments throughout the interview process.
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📌 Operations Capability Lead - Learning & Leadership Architect (Sydney)
🏢 Carma Auto
📍 Sydney