InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology-enabledtransformationprograms.Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost-modernERPworld.Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT-enabledtransformation.Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusat .
Requirements
RoleSummary:
IInfosys Consulting is looking for aSalesforce & CRM Leaderto spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements.
This position necessitates a seasoned leader withsignificant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.
The preferred applicant will possess a strongconsulting background, having successfully led intricate Salesforce programs withinSalesforce Professional Servicesorprominent global consultancies, and will be recognized as a reliable CRM advisor.
Role: Salesforce & CRM Leader
Location: Sydney / Melbourne
Position: Full-time - Permanent
Key Responsibilities
CRM & Salesforce Leadership
Lead and oversee theCRM and Salesforce consulting portfolioin targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).
Develop and implemententerprise CRM strategies, roadmaps, and operating models that align with client business goals.
Act as theexecutive Salesforce subject matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
Encourage innovation through the integration ofAI, analytics, automation,



and data-driven CRM capabilities(e.g., Einstein, MuleSoft, integrations).
Client Engagement & Advisory
Collaborate withC-suite and senior stakeholdersto establish CRM transformation agendas and shape strategic decision-making.
Leadlarge-scale Salesforce transformation programsfrom initial discovery and design to delivery and value realization.
Function as thetrusted advisorfor CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
Consulting & Delivery Excellence
Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
Practice & Capability Building
Build, scale, and mentor ahigh-performing Salesforce consulting practicethat includes architects, functional consultants, and delivery leads.
Contribute to thegrowth of the practice, including developing solution accelerators, assets, and thought leadership materials.
Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies.
Business Development & Growth
Assist withpre-sales and pursuit activities, including solution formulation, proposal development, estimations, and client presentations.
Identify and cultivatenew revenue streamswithin both existing and prospective client accounts.
Enhance Infosys' strategic partnership withSalesforce, focusing on alliance initiatives and joint go-to-market strategies.
Required Experience & Qualifications
Mandatory Experience
15+ yearsof comprehensive experience in CRM, digital, or enterprise transformation.




10+ yearsof direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programs.
Demonstrated experience as aCRM Leader, Salesforce Practice Lead, or Senior Consulting Leader.
Strong consulting credentials, preferably having beensourced from Salesforce Qualified Servicesorprestigious consultancies.
A proven track record of managingmulti-million-dollar CRM transformation initiatives.
Salesforce & CRM Expertise
In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
Strong grasp ofCRM architecture, integrations, data strategy, and customer experience design.
Experience working inregulated and large-scale enterprise environments.
Leadership & Consulting Skills
Outstandingstakeholder management and executive communication abilities.
Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
Robust commercial insight coupled with expertise insales, account growth, and margin management.
Preferred Background
Prior leadership experience in:
Salesforce Professional Services, or
Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.)
Experience inlarge enterprise and complex transformation settings.
Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
Benefits
WhyInfosysConsulting
OpportunitytoleadandshapeSalesforce‐ledCRMtransformationsatscale.
Workwithmarqueeclientsacrossindustriesonhigh‐impactprograms.
Strongglobaldeliverycapabilitiesandagrowingconsultingfootprint.
Platformtobuildthoughtleadership,practicegrowth,andlong‐termcareerimpact.
We offer you great opportunities within a dynamically growing consulting organization.
You will elaborate and deliver best practice solutions and will be able to further develop your skills.
At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
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📌 Salesforce Crm Leader (Melbourne)
🏢 Infosys Singaporeand Australia
📍 Melbourne