Job Description
Office Manager | Sales & Business Support
The Office Manager is the heartbeat of Alfresco's day-to-day operations.
The person who keeps the office organised, the team supported and the wheels turning behind the scenes.
This is a hands‐on, highly connected role for someone who has a high attention to detail and loves being across everything.
From keeping the office and showroom running smoothly, to making sure systems, processes and recurring tasks actually happen, this role creates the structure that allows our sales, buying and management teams to focus on customers, product and growth.
The role also plays an important part in supporting sales, preparing reporting when needed, key account product submissions, supporting the Sales Lead, and ensuring customer and territory information is accurate and up to date.
Most importantly, this role is the go‐to person for how things get done at Alfresco.
They take ownership of our internal processes, bring order to the moving parts, spot when something could work better and make sure significant tasks are documented, followed through and never reliant on one person's memory.
Think organiser, problem‐solver, process champion and all‐round office powerhouse, someone who takes genuine pride in making the office space run brilliantly.
Key responsibilities
Proactively anticipate what the business and team require and proactively take as much day‐to‐day admin off the General Managers hands as possible
Trouble shooting day to day issues that arise and being a go‐to person to support team members to perform their roles balancing supporting them with empowering them to be their best without taking on their personal problems
Prepare and lodge monthly key account product submissions (new products, best sellers and deleted lines)
Prepare sales reports for Buying, Marketing and Sales Teams
A wizz with numbers and enjoys working in Excel.




Understands how to use excel to enhance processes and support practical business solutions
Maintain accurate customer, postcode and rep territory data in Odoo, including completing the current territory and historic invoice clean‐up project
Act as the main contact with the landlord and service providers; report maintenance issues (plumbing, car park door, air conditioning, heating) and follow them through to resolution
Manage the lease renewal process (every three years) in consultation with the General Manager
Ensure storage areas are clear and accessible for the intermittent safety check
Keep the kitchen, bathrooms and shared areas clean and stocked, including daily kitchen clean‐up, weekly restocking of amenities and bin changes
Provide first‐line IT support, including printers, scanners and device issues, and elevate to external IT support where needed
About you
Previous experience in office management, office administration or business support, ideally in a small to medium business
Strong organizational skills, with the ability to manage daily, monthly and annual recurring tasks without letting any slip
Strong Excel skills, including working with and cleaning large data sets
Experience with an ERP system would be advantageous
Experience with supplier portals, B2B ordering platforms (e.g. Field folio) would be advantageous
Strong written and verbal communication skills, and confidence dealing with landlords, service providers and key account customers
Practical, hands‐on approach
About us
Alfresco Gardenware is a national Australian company with a vision to make people love their garden and encourage more people into the garden in a sustainable way.
Commencing business in ****, it now has over **** product lines and more than **** customers around Australia.
Our range consists of sculptures, rust ornaments, novelty lines, windmills, wall art, pots, general garden décor and hardware lines and environmentally responsible garden products.
The range is unique and constantly changing to stay ahead of the competition and find gaps in the marketplace.

📌 Office Manager | Sales & Business Support (Melbourne)
🏢 Alfresco Gardenware
📍 Melbourne