HERO is the fastest growing first aid training company in Australia.
We deliver practical, high-impact education that saves lives, and we work with some of the most recognised organisations in the country.
We're looking for aLead Trainer & Team Leaderwho is an outstanding first aid trainer, a genuine people leader, and someone who keeps our national delivery running smoothly.
The role
This is a hands-on, working leadership role.
You'll be in the classroom, alongside your team, and accountable for training standards every day.
You'll set the benchmark for what great HERO training looks like, and help every trainer on the team reach it.
You'll work directly with HERO's co-founders, with the support and access to make real decisions quickly.
What you'll do
Be an incredible trainer
Deliver HERO courses regularly and cover sessions when needed
Set the standard for delivery, learner experience and professionalism
Model what excellent training looks like for the rest of the team
Lead the team
Lead, support and develop our national team of Trainers and Assessors
Run regular one-on-ones, give clear feedback and coach trainers to improve
Observe and benchmark trainers in the classroom, locally and interstate
Recruit, onboard and performance manage trainers
Keep the team connected, supported and accountable
Own the logistics
Manage trainer schedules, venues, travel and flights
Solve day-to-day delivery issues quickly, before they reach the client
Apply RTO and ASQA standards as part of a well-run training operation
Regular travel across Victoria and interstate is required, including overnight stays.
About you
You are:
An exceptional trainer who brings energy and confidence to every room
Highly organised.
You manage your own time,



calendar and priorities without needing reminders
Reliable with follow-through.
When you say you'll do something, it gets done, every time
Experienced in running regular one-on-ones, giving feedback and holding people accountable
A clear, concise communicator who brings answers and recommendations, not just information
Calm under pressure and able to think on your feet
Punctual and highly professional
You notice issues early, take ownership and act.
Essential experience
Certificate IV in Training and Assessment (TAE***** or equivalent)
Minimum 3 years of hands-on first aid training experience
Current, regular classroom delivery
Proven experience leading, coaching and managing a team of trainers
Proven experience running one-on-ones and performance conversations with a team
Working understanding of RTO and ASQA requirements
This role is for someone already operating at a high level in the classroom.In your first months you'll complete our trainer Excellence Program and be benchmarked as a HERO trainer.
You'll also already be confident leading people.
We'll back you with support and autonomy, but this isn't a role where you'll learn the basics of team leadership on the job.
Why join HERO
HERO is scaling fast, and this role sits at the centre of our growth.
You'll have real influence, clear expectations and strong support while doing work that genuinely matters.
Work directly with our co-founders
Career growth in a rapidly expanding national business
Real responsibility and autonomy
Birthdays off
Monthly RDOs
Free lunch every Thursday
Three weeks off over Christmas
One work-from-home day per week
Fuel card and e-tag for work-related travel
A high-performance, supportive, genuinely world-class culture
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📌 Lead Trainer & Team Leader (National) (Melbourne)
🏢 Hero Head Quarters
📍 Melbourne