About Us
Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner.
Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality.
HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we're looking for passionate people to join our team!
The Role
Reporting to the Venue Manager and Group General Manager, the Assistant Venue Manager supports the Venue Manager in the daily leadership and operational execution of the restaurant.
This role is responsible for driving exceptional guest experiences, supporting and developing the front-of-house team, maintaining service standards, and ensuring smooth, productive operations across all shifts in a high-volume environment.
This is a hands-on leadership role requiring strong floor presence, operational awareness, and the ability to lead by example during busy service periods.
Key Responsibilities
Operations & Service Delivery
Support the Venue Manager in the day-to-day running of a high-volume, full table service restaurant
Ensure smooth service delivery across lunch and dinner shifts, 7 days a week
Maintain consistent service standards, speed, and guest satisfaction during peak trade
Actively manage floor operations, including section allocation, table turn times, and service flow
Assist in opening and closing procedures, ensuring operational readiness and compliance
Team Leadership & Development
Lead, motivate, and support front-of-house team members during service
Promote, encourage and foster the Bubba Gump Shrimp Co. brand with internal and external stakeholders
Assist with onboarding, training, and ongoing development of staff
Provide real-time coaching and feedback to improve performance and service delivery
Help foster a positive,



energetic, and accountable team culture
Guest Experience
Act as a key point of contact for guest feedback and service recovery
Proactively engage with guests to ensure a high-quality dining experience
Resolve complaints promptly and professionally, escalating when required
Operational Standards & Compliance
Ensure compliance with all health, safety, and hygiene standards
Support rostering, labour control, and wage targets in line with business needs
Maintain venue presentation, cleanliness, and brand standards at all times
Assist in stock control, ordering processes, and wastage minimisation
Commercial Awareness
Support achievement of sales targets and KPI performance
Help drive upselling initiatives and service efficiency improvements
Monitor and respond to trade levels and service demand in real time
Skills & Experience Required
Previous experience in a supervisory or assistant management role in a high-volume, full-service restaurant
Strong understanding of restaurant floor operations and service flow
Proven ability to lead teams during high-pressure service periods
Excellent communication and interpersonal skills
Strong problem-solving ability and calm decision-making under pressure
Availability to work flexible hours including nights, weekends, and public holidays
Personal Attributes
Hands-on and leads from the floor
Energetic, approachable, and guest-focused
Highly organised with strong attention to detail
Resilient and thrives in a fast-paced environment
Team-oriented with a strong leadership presence
What We Offer
Opportunity to lead in a high-profile venue for a globally recognised brand
Strong career growth within a growing hospitality group
Competitive salary + staff perks and discounts
Fun, energetic, and supportive team culture
Team events, benefits, and salary sacrifice options
If this sounds like you, please submit your CV and cover letter outlining your experience.
For enquiries:
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📌 Assistant Venue Manager (Brisbane)
🏢 HBH
📍 Brisbane