Senior Collections and Claims Specialist
As a Senior Collections & Claims Specialist, you'll manage complex arrears, collections and account dispute matters across a diverse portfolio of customer and vendor accounts.
This is a role for someone who can look beyond an overdue balance to understand what is driving the issue.
You'll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues.
Working closely with customers, vendors and internal teams, you'll assess each situation, determine the appropriate path forward, negotiate sustainable outcomes and recover outstanding debt where appropriate.
You'll also play an important role in supporting customers experiencing financial difficulty or vulnerability.
You'll balance commercial outcomes with empathy, responsible collections practices, compliance and fair customer treatment.
Key responsibilities
Manage a portfolio of early, late-stage and escalated arrears
Conduct proactive inbound and outbound contact with customers, vendors and internal stakeholders
Investigate the underlying causes of arrears, claims and non-payment
Review contracts, invoices, completion records, correspondence, photographs, reports and payment history
Establish facts, assess responsibility and determine appropriate next steps
Investigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performance
Negotiate payment arrangements, settlements, credits, corrections and other approved resolutions
Ensure disputed amounts and claims are appropriately reviewed before progressing through collections
Monitor open claims, disputes, repayment arrangements and agreed actions




Identify signs of financial distress, insolvency risk, vendor underperformance and potential credit loss
About you
At least five years' experience in consumer or commercial credit, collections, financial services, claims management or a related field
Demonstrated experience managing business customer arrears, claims and account disputes
Experience supporting customers experiencing hardship or vulnerability
Strong knowledge of collections strategy, dispute resolution and repayment negotiations
Experience investigating non-payment arising from vendor performance, service delivery issues, disputed transactions or customer complaints
The ability to review information, establish facts, assess responsibility and make sound decisions
Solid negotiation, communication and influencing skills
High emotional intelligence, empathy and resilience
Excellent attention to detail and case documentation skills
Experience using collections, CRM, account management, claims or credit systems
Flexible working arrangements and a hybrid work model
A collaborative Sydney CBD office
Regular team events and social activities
Free lunch every Tuesday
Snacks, fresh fruit and drinks in the office
End-of-trip facilities
Anniversary leave
Potential eligibility to participate in our Employee Share Option Plan
About us
Brighte's mission is to make consumer energy resources affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable and less risky to buy and sell energy equipment.
We're a purpose-led, fast-growing business focused on sustainability, innovation and putting people first.
In ****, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.
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📌 Senior Collections And Claims Specialist (New South Wales)
🏢 Brighte Capital
📍 New South Wales