MJM Recruit has partnered with a highly respected, family-owned business providing professional garage door and gate installation, automation and repair services for more than 25 years.Known for their quality workmanship, exceptional customer service and genuine care for their employees, this is an prospect to join a welcoming, close-knit team within beautiful, modern open-plan offices in Bayswater.About the RoleWe are seeking a friendly, highly dependable Office Administrator / Service Coordinator to join our team for a fixed-term maternity leave contract.Working 4 days per week alongside an experienced supervisor, you will become the trusted link between customers, technicians and the office, ensuring every job runs smoothly from the initial enquiry through to completion.Your responsibilities will include:Answering calls and responding to customer enquiriesScheduling quotes, service calls and installation jobsBooking and updating jobs using AscoraCommunicating with technicians and installers throughout the dayPreparing and emailing customer quotesProcessing invoices and completing accurate data entryMaintaining customer and job recordsLearning the company's products and services to provide knowledgeable supportWorking closely with the team to keep jobs running smoothly and customers informedAbout YouAre you naturally organised, calm under pressure and someone who takes genuine pride in providing excellent service?
Do you enjoy working with a close-knit team, having a laugh and knowing your contribution makes a real difference every day?
Do You Have:Previous customer service, administration or service coordination experience?
Exceptional reliability, punctuality and accountability?
An excellent phone manner and strong communication skills?
Strong organisation and exceptional attention to detail?
The ability to multitask, prioritise and remain calm under pressure?
Experience scheduling technicians, installers or field-based teams?
Experience using Ascora will be highly regarded.Familiarity with MYOB would be an advantage but is not essential.Confidence using Microsoft Outlook and Excel?
A proactive, solutions-focused approach and positive attitude?
The initiative to notice what needs doing and take care of it without always needing to be asked?
The ability to quickly learn new products, systems and processes?
What's in It for You?
A consistent 4-day working week – Hours 9am to 5pmGenerous salary $32hr to $35hr + superA supportive, friendly and collaborative teamThorough ongoing training, ensuring you feel confident and fully supported in the roleTeam lunches and great coffee from the office espresso machineA varied role where your contribution will be genuinely valued
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