Lead NSW operations, representing approximately 70% of the national portfolioSenior role spanning community-based aged care servicesDrive service quality, workforce capability and commercial performance Senior operational leadership | Community-based aged care This is a significant opportunity to lead the largest state portfolio within an established national community services organisation.
NSW represents approximately 70% of its operations, giving this position genuine influence over organisational performance, client outcomes and future growth.
Reporting directly to the Chief Operating Officer, you will be responsible for the performance, quality and governance of in-home care services across NSW.
Your portfolio will span both community-based aged care, with accountability for service delivery, workforce performance, financial outcomes, client experience, safeguarding and compliance.
This is a senior, hands-on operational role within a fast-paced and evolving organisation.
It requires someone who can manage complexity, respond quickly when priorities shift, and bring structure, accountability and consistency across geographically dispersed services.The roleYou will provide leadership across the NSW portfolio, ensuring clients receive safe, reliable and person-centred support aligned with their individual plans, funding and care needs.Leading the operational performance of in-home aged care services across NSWTranslating organisational strategy into clear priorities and consistent service deliveryLeading and developing Team Leaders and frontline operational teamsManaging workforce capacity, deployment, utilisation and geographic coverageMonitoring revenue, gross profit, cost-to-serve, expenditure and service marginsImproving scheduling, travel efficiency and the relationship between billed and paid hoursOverseeing client onboarding, service transitions and changes in supportMaintaining oversight of incidents, complaints,



safeguarding matters and operational risksEnsuring services meet Aged Care and organisational standardsMaintaining workforce compliance, credentialling, mandatory training and audit readinessUsing data and reporting to identify risks, performance gaps and opportunities for improvementStrengthening systems, processes and operating practices across the portfolioAbout youYou will be an accomplished operational leader who is comfortable overseeing a substantial and complex portfolio while remaining connected to the realities of frontline service delivery.
Importantly, you must have experience across community-based aged care.
You will understand the different regulatory, funding and workforce environments of each sector and know how to create alignment without treating them as interchangeable.Significant senior operational leadership experience within community servicesExperience managing multi-site or geographically dispersed service teamsStrong commercial and financial capability, including budgets, margins, utilisation and workforce efficiencyA solid understanding of quality, safeguarding, complaints, incidents and regulatory complianceThe ability to make sound decisions and reset priorities in a fast-paced environmentExperience building accountability and capability across operational leadership teamsA practical, visible and collaborative leadership styleConfidence working with executives while remaining approachable to frontline teamsTertiary qualifications in Disability, Community Services, Social Work or a related disciplineWhy consider this role?
NSW is central to the organisation's success, giving this position genuine influence and visibility.
You will have the prospect to shape how in-home care is delivered at scale, strengthening the systems, leadership and operational discipline behind safe and trusted services.
This role will suit a senior operator who enjoys pace, complexity and accountability and who wants their leadership to have a direct impact on clients, employees and organisational performance.
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📌 Operations Manager Community Aged Care (Sydney)
🏢 Be Recruitment Group
📍 Sydney