Customer Success Lead - 12 month contract

Genesis Recruitment Solutions – Newcastle NSW
Hydrid working - 3 days in office per week
Up to $700 per day + SA
Robust change management and customer adoption expertise
12 month contract
Maitland & Central Coast Region
Hydrid working - 3 days in office per week
Up to $700 per day + SA
Robust change management and customer adoption expertise

Seeking a Customer Success Lead for a 12 month contract. This role is responsible for leading the development and implementation of the Customer Success Framework, including providing expert advice on change management and adoption of current IT products and services.

Key Responsbilities
Lead the development and implementation of the Customer Success Framework, including change management, user adoption strategies, and business readiness assessments.
Plan and deliver communications, awareness campaigns, training programs, and go-live activities to support the successful rollout of new IT products and services.




Monitor and evaluate change adoption through post-implementation reviews, gap analyses, perks realisation reviews and adoption reporting.
Provide expert advice on change management and IT service adoption, while building strong stakeholder relationships

Essential Criteria
5+ years change management (including communications) experience
Experience, preferably within corporate systems, cloud, network, infrastructure or AI, data and integrations
Strong change management and customer adoption expertise, with experience delivering successful outcomes for current technology implementations.
Postgraduate qualifications (or progress towards them) in Information Technology, Training, Communications, or a related field, or an equivalent combination of qualifications and extensive experience.
Change or project management certification, particularly Prosci, is desirable.
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📌 Customer Success Lead 12 Month Contract Newcastle City Council
🏢 Genesis Recruitment Solutions
📍 Newcastle City Council