Account Manager - Warehouse & FulfilmentWe are looking for an experienced and passionate Account Manager (Client Service Manager) to join our team based in Truganina18th September, ****The Consortium Clemenger | Truganina, VIC | Full TimeLead a Key Client portfolio across a quick-paced 3PL warehouse operation.
Blend commercial ownership with hands-on operational leadership.
Build Lasting Partnerships.About The Consortium ClemengerAt The Consortium Clemenger, we're passionate about delivering exceptional customer experiences through innovative logistics, fulfilment and brand activation solutions.
Guided by our IMPACT values, our Truganina team partners with leading clients to deliver warehousing, fulfilment and supply chain outcomes at scale.About the RoleWe're looking for an experienced Account Manager/ Client Service Manager to lead the delivery, growth and profitability of a key client portfolio at our Truganina site.
This is a hybrid leadership role, you'll be the primary point of contact for client relationships while also driving the operational excellence, commercial performance and team leadership needed to run a high-performing warehouse operation.This role suits someone who's equally comfortable in a client review meeting and on the warehouse floor, a commercially minded leader who thrives on solving operational problems and building strong, lasting partnerships.Client LeadershipBuild and maintain trusted relationships with key client stakeholdersAct as the primary point of contact and escalation for client mattersLead regular business reviews and performance discussionsIdentify opportunities to improve client outcomes and grow partnershipsOperational ExcellenceOversee end-to-end delivery of client programs and warehouse operationsCoordinate cross-functional teams to meet service, quality and timeline requirementsMonitor performance data and drive continuous improvementEnsure operational processes and governance requirements are consistently metCommercial PerformancePrepare and review quotations, pricing and commercial proposalsMonitor portfolio revenue, margin and profitabilitySupport budgeting, forecasting and invoicing processesAnalyse financial trends and recommend improvement initiativesPeople LeadershipCoach, mentor and develop team members to achieve business and client outcomesFoster a high-performing, accountable cultureSupport workforce planning, resource allocation and succession planningChampion The Consortium Clemenger's IMPACT valuesAbout YouExperience in Client Services, Account Management or Customer ServiceProven experience working with warehouse/3PL operations, including labour planning input, workforce management and multi-shift team leadership sites.Strong commercial and financial acumen, including pricing, profitability and budgetingA track record of leading and developing high-performing teamsExceptional stakeholder management and communication skillsIntermediate to advanced Microsoft Excel and PowerPoint skillsWhy Join Us?
A collaborative, values-driven culture where your contribution makes a real impactOpportunities for professional development and career growthExposure to a diverse portfolio of leading clientsA dynamic, fast-paced environment where innovation is encouragedAs part of our recruitment process, applicants must have the legal right to work in Australia and will be required to complete identity and work rights verification checks.
Police checks may be required depending on the nature of the role.
#J-*****-Ljbffr

📌 Account Manager - Warehouse & Fulfilment (Melbourne)
🏢 The Consortium Clemenger
📍 Melbourne