Public Sector People are working with a Sydney local council to recruit for an experienced Enterprise Application Specialistto join their team on a contract basis. This is an immediate start prospect supporting key business systems across council operations.

About the Role:

As an ICT Application Support Officer, you will provide frontline support and resolve incidents and service requests related to TechnologyOne (OnCouncil) systems - with a focus on Ci Anywhere (CiA) and Ci environments.

You will work closely with internal stakeholders to ensure system performance and support ongoing process improvements.

What you'll be doing:
Experience supporting, administering and improving enterprise applications, ideally TechnologyOne OneCouncil or similar ERP systems.
Experience configuring and supporting application workflows (BPAs), permissions, integrations, automations and business processes.
Ability to gather, analyse and document business, functional and technical requirements with SMEs, vendors and technical teams.
Robust stakeholder management skills, acting as the link between business users, technical teams and third-party vendors.




Experience analysing processes, workflows and application performance to identify risks, gaps and improvement prospects.
Experience supporting UAT, functional, regression and integration testing.
Strong understanding of ITIL-based incident, problem, service and change management.
Experience supporting SaaS/cloud applications, including vendor-managed upgrades, releases and service performance.
Ability to maintain application documentation, process maps, integrations, controls and support procedures.
Experience with access reviews, permissions governance, audit actions and risk remediation.
Strong experience supporting TechnologyOne OnCouncil
Proficient in Ci Anywhere (CiA) and legacy Ci environments
Experience managing and resolving service tickets

Essential Skills & Experience:
Strong experience supporting TechnologyOne OnCouncil
Proficient in Ci Anywhere (CiA) and legacy Ci environments
Experience managing and resolving service tickets
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📌 Enterprise Application Specialist Sydney
🏢 Public Sector People
📍 Sydney