The Sales and Operations Manager is responsible for managing omnichannel sales and customer inquiries, overseeing e-commerce and systems operations, controlling inventory and warehouse management, and leading team growth.
This role serves as the primary face of the physical store while managing online order flows, coordinating heavy machinery logistics, and supervising warehouse staff to ensure efficient nationwide fulfillment.Key responsibilitiesManage and convert inbound phone, email, and website leads into salesAct as the primary face of the physical store, assisting walk-in customers with machinery specifications and spare parts sourcingMonitor online order flows and ensure high customer satisfaction through explicit communicationMaintain the accuracy of the website backend, ensuring product descriptions, pricing, and stock levels match physical inventoryManage the data flow between the e-commerce website, Inventory Management System (IMS), and Point of Sale (POS) systemReview online sales data and website traffic trends to forecast customer demand and seasonal purchasing cyclesMaintain optimal stock levels for a high-SKU catalogue of brand-new spare parts to prevent online stockoutsCoordinate the receiving, safe unloading,
and storage of large earthmoving and agricultural units from manufacturersSupervise the Warehouse Worker to ensure rapid picking, packing, and dispatch of nationwide online ordersLead regular physical stocktakes and inventory audits to maintain data accuracy across all sales channelsAbout youMinimum of 3–5 years of experience in a hybrid sales and operations role, preferably within e-commerce, parts distribution, or machinery retailSolid understanding of agricultural machinery, earthmoving equipment, or heavy mechanical parts lines is highly regardedProven experience managing a small team or supervising warehouse/logistics personnelStrong competency with modern cloud-based Inventory Management Systems (IMS) and Enterprise Resource Planning (ERP) softwareProficiency in modern e-commerce platforms and digital freight/courier dispatch booking systemsCurrent Forklift License or a willingness to obtain one upon hireA hands-on, proactive leadership style with a willingness to assist in the warehouse during peak periodsExcellent verbal and written communication skills to handle both commercial contractors and online retail buyersHighly organized with strong attention to detail when managing high-SKU digital data
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