A great opportunity for an experienced ServiceNow specialist who wants to remain hands-on while taking broader ownership of an enterprise platform.Following a major ServiceNow implementation, the organisation is moving into its next phase of platform maturity.
Working in a small internal ServiceNow team, you'll support the platform day to day while also owning the roadmap, backlog, governance and continuous improvement.This is not a purely strategic Product Manager role.
You'll be working directly in ServiceNow, troubleshooting issues, supporting BAU, delivering configuration and enhancements and working with the business to improve how the platform is used.The roleProvide hands-on ServiceNow support, troubleshooting, configuration and enhancementsOwn the platform roadmap, backlog and prioritisationWork with business stakeholders to improve workflows and platform adoptionManage platform governance, upgrades,
standards and continuous improvementWork closely with Agile delivery teams and external ServiceNow partnersBalance day-to-day platform support with longer-term prioritiesAbout youYou may currently be a ServiceNow Product Manager, Platform Owner, Platform Lead, Senior Administrator or similar.You'll bring:Robust hands-on ServiceNow administration and configuration experienceExperience supporting an enterprise ServiceNow environmentStrong ITSM and workflow knowledgeExperience with platform governance, upgrades and continuous improvementAbility to troubleshoot issues and deliver practical platform enhancementsStrong stakeholder skills and the ability to work across technology and the businessThis role will suit someone who enjoys being hands-on with ServiceNow but is ready to take greater ownership of how the platform develops across an organisation.
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