Call Centre Manager & Trainer – Appointment SettingSolar Surge Australia is growing quickly, and we are looking for a serious call centre leader to take full ownership of our appointment setting operation.This is not a comfortable call centre management role.This is a hands-on leadership position for someone who lives and breathes conversion numbers, holds people accountable and makes things happen.We want someone who can take control of training, coaching, performance and daily management of our appointment setting team, so the business converts far more of the huge volume of leads we already generate into quality booked appointments.You will be responsible for making sure one thing happens every single day:Accountable for team results, individual performance, and driving lead-to-booking conversion up across the board.The roleYou will own the performance of our appointment setting team.That includes:Learning and mastering our appointment setting process and scriptBecoming the lead trainer for the appointment setting teamTraining and onboarding every new team memberRunning daily and weekly team meetings and structured training sessionsConducting objection-handling, script and role-play trainingMonitoring calls through our CRM and AI call monitoring toolsGiving the team direct and practical feedbackIdentifying exactly where leads are going cold or bookings are being lostImproving lead-to-booking conversion rates across the teamHolding the team accountable to call volume, booking targets and quality standardsRunning regular one-on-one performance meetingsManaging underperformance quickly and directlyStaying across every team member's numbers dailyProviding daily conversion and booking updates to leadershipMaking sure the high volume of leads coming through the business is fully worked, not wastedWorking with the sales team to make sure booked appointments are high quality and well set up for a closeThe person we wantWe want someone who is committed to achieve results.Someone who is proactive, direct,



organised and relentless about performance.You are not someone who waits for problems to be brought to you.You know:Who is performingWho is falling behindWhich calls aren't convertingWhy leads are going coldWhat needs to happen nextWho is responsible for making it happenYou take ownership.
You follow things through.
You do not accept excuses, poor follow-up or a lack of urgency.You must be:An exceptional trainer and coachStrong at objection handling and phone-based conversionHighly accountableConfident managing a small team of solid personalitiesComfortable having direct performance conversationsObsessed with call and conversion statisticsAble to turn numbers into actionCapable of improving both average and high-performing team membersFocused on outcomes, not just hours workedAble to build a genuinely high-performing, collaborative team cultureOur cultureThis is not a cold, corporate call centre.Solar Surge Australia is built on a genuinely collaborative team culture — real support from leadership, real accountability, and a team that backs each other to win.Good people stick around here because they actually want to be part of what we're building.Systems and supportYou will have access to:CRM and AI-powered call monitoring and coaching toolsAn established appointment setting script and processTraining resources and structured onboarding materialsCall recordings for coaching and quality reviewA high volume of leads already generated by the businessSupport from the wider sales, marketing and operations teamThe systems are already in place.
We need someone who can take control of them,



enforce them, improve them and drive serious results.ExperienceYou must have proven experience in one or more of the following:Call centre managementAppointment setting or outbound sales team leadershipSales or call centre trainingManaging and coaching phone-based teamsSolar, home improvement or high-volume lead generation environments (highly regarded, not essential)We care about what you have achieved.
We want to know:How many people you have trainedHow you improved conversion ratesHow you teach objection handling and coach a teamHow you hold your team accountableHow you deal with underperformanceHow you have used CRM or AI tools to lift performanceHow you have built a strong, collaborative team cultureSolar Surge Australia is a quality-driven solar retailer based on the Gold Coast, specialising in residential solar and battery systems.
We manage the entire journey — from consultation and finance to installation, grid connection, and post-sale support.
Our focus is on delivering high-performance, long-lasting systems that actually save customers money.We don't cut corners, we don't push cheap gear, and we pride ourselves on clear communication and great customer outcomes.
As we scale, we're building a team of motivated professionals who want to grow with us.Solar Surge Australia is a quality-driven solar retailer based on the Gold Coast, specialising in residential solar and battery systems.
We manage the entire journey — from consultation and finance to installation, grid connection, and post-sale support.
Our focus is on delivering high-performance, long-lasting systems that actually save customers money.We don't cut corners, we don't push cheap gear, and we pride ourselves on clear communication and great customer outcomes.
As we scale, we're building a team of motivated professionals who want to grow with us.What can I earn as an Appointment Setter
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📌 Call Centre Manager & Trainer – Appointment Setting (Gold Coast)
🏢 Solar Surge Australia
📍 Gold Coast