Sponsorship Available for the Right Candidate!
Quest Melbourne Airport is looking for an experienced, motivated and hands‐on Onsite Duty Manager to join our team.
This is an excellent chance for an experienced Guest Service Agent (GSA) or Front Office professional looking to take the next step into a leadership role.
You will be trusted to manage day‐to‐day operations, make decisions independently and take ownership of the guest experience.
This is a hands‐on position — ideal for someone who enjoys being visible on the floor, solving problems and making things happen.
The Role:
Working a 5-day rotating roster, predominantly afternoon/evening shifts, you will be responsible for:
Delivering exceptional guest service from check‐in through to departure
Managing reservations via phone, online and in‐person enquiries
Handling guest requests and issues confidently and independently
Driving upselling and revenue opportunities
Operating the hotel airport shuttle
Serving alcohol and ensuring RSA requirements are met
Maintaining the presentation of reception and public areas
Supporting and guiding junior team members when required
Taking responsibility for after‐hours guest calls and requests 7 days a week
Ensuring smooth hotel operations and a positive guest experience
What We're Looking For:
We're looking for someone who is confident, reliable and enjoys taking ownership.
You will ideally have:
3+ years' experience in hospitality, hotels or customer service
Strong Front Office / GSA experience, preferably within a hotel environment
The confidence to work independently and make operational decisions
Excellent communication and problem‐solving skills
A full Victorian Driver Licence – essential
A current Victorian RSA, or willingness to obtain one before commencing
Flexibility to work evenings, weekends and a rotating roster
A professional, positive and guest‐focused approach
This is an onsite role.
Accommodation is provided, and the successful candidate will be required to reside onsite and be available to attend after‐hours guest calls and requests 7 nights a week.
What You Get:
Onsite accommodation provided
Sponsorship may be available for the right candidate
Clear pathway towards Assistant Manager / Hotel Manager positions
Career opportunities across Quest's 170+ locations nationally
Hands‐on leadership and operational experience
Supportive, team‐focused working environment
Competitive salary and staff advantages
Prime location close to Melbourne Airport
Why This Role Stands Out:
This isn't simply another Front Office position.
You'll have greater responsibility, autonomy and exposure to real operational decision‐making, while remaining hands‐on with guests and the team.
It's an opportunity to build genuine leadership experience and develop the skills required to progress into senior hotel management.
Ready to Take the Next Step?
If you're an experienced GSA ready to step up, or a Front Office professional looking for greater responsibility and independence, we'd love to hear from you.
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