Join the Smoke Alarms Australia team as a Customer Services Officer for our local customer service team based in Chatswood.
You will be responsible for working with our customers to deliver an outstanding service.Key responsibilitiesWork as part of the Agency Services team to achieve individual KPI's & customer SLAs as assignedManage inbound and outbound telephonic and SMS communications efficiently and effectively for tenant enquiries including callbacks for the local teamWork in internal systems for inbound helpdesk and other written communication so that all enquiries are actioned within the desired timeframesCreate work orders into the database systemInvestigation and resolution of customer queriesMultitask with high attention to detail, ensuring that all outstanding tasks are completed within Smoke Alarms Australia's proceduresBuild rapport with Real Estate Agents, Property Managers,



Landlords and Smoke Alarms Australia TechniciansDeliver high levels of customer satisfactionWork to a high standard and be hands onAbout youHigh level of verbal and written communication skillsStrong attention to detail and does not cut cornersExcellent customer service experience - always seeking to delightProactive and 'can-do' attitudeAble to work both independently and as part of a teamStrong computer knowledgePunctuality essentialPolite and transparent phone mannerModerate level of negotiation skillsAbout usSmoke Alarms Australia is a leading provider of compliance solutions for residential, tenanted properties across the country.
With over 20 years of experience in the industry, we are committed to delivering world-class products and exceptional customer service.Ongoing training and development opportunitiesCompetitive remuneration package with Incentive
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📌 Customer Services Officer (New South Wales)
🏢 SMOKE ALARMS AUSTRALIA
📍 New South Wales