Customer Service Officer Sydney CBD | 12 October to 18 December **** | Potential ExtensionWe are seeking experienced Customer Service Officers to join a fast-paced contact centre supporting a confidential organisation within the healthcare sector.What's on offerTemporary assignment from October to December **** (Potential for the assignment to be extended)$*****p/h + SuperFull time, Monday to Friday, 9am–5pmConvenient Sydney CBD locationValuable experience within the healthcare sectorStructured onboarding and a supportive team environmentAn opportunity to develop your contact centre, administration and stakeholder service experienceThis temporary assignment will involve managing a high volume of registration-related enquiries from healthcare professionals.
It would suit experienced contact centre professionals as well as health graduates looking to gain valuable experience in a qualified, service-focused environment.Key ResponsibilitiesRespond to enquiries via phone, email and web channels in accordance with established guidelinesAssist healthcare professionals with registration-related enquiriesAccurately record customer interactions and update information within internal systemsMeet performance expectations relating to call handling, schedule adherence, productivity and qualityEscalate or refer complex enquiries to the appropriate teamAdapt your communication style to support customers from diverse backgroundsMaintain strict confidentiality when managing sensitive informationContribute to continuous improvement initiatives across the contact centreParticipate in coaching,



feedback and performance development activitiesInformation and Records ManagementMaintain accurate and up-to-date records within internal systemsEnsure documentation complies with relevant policies, procedures and legislative requirementsManage electronic files in line with established records management standardsComplete data entry with a high level of accuracy and attention to detailAbout YouTo be successful, you will ideally have:Previous experience in a contact centre or high-volume customer service environmentStrong verbal and written communication skillsThe ability to work effectively in a fast-paced, KPI-driven environmentExcellent attention to detail and accurate data-entry skillsA professional, reliable and customer-focused approachConfidence managing challenging or complex enquiries with empathyAvailability to commence on 12 October ****Applications are also encouraged from recent health graduates with strong customer service, communication and administrative skills who are interested in developing their experience within the healthcare sector.We look forward to hearing from you!
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via @dfp.com.au or ***** and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Call Centre Operator (Sydney)
🏢 Dfp Recruitment
📍 Sydney