Job Description
Townsville, Queensland | Full-time
Inspire.
Guide.
Create beautiful spaces.
Winnchester Consulting is recruiting a Showroom Consultant for an established national business in the building and residential products sector, based in Garbutt, Townsville.
This is an opportunity for someone who genuinely enjoys working with people and helping customers turn ideas into finished spaces.
You'll work with homeowners, renovators, builders and trade customers, helping them navigate a broad product range, compare options and make confident selections for their projects.
This isn't high-pressure retail sales.
It's consultative, customer-focused sales built around listening, asking the right questions and providing knowledgeable advice.
The opportunity
As Showroom Consultant, you'll be an important part of the customer experience from the moment someone enters the showroom.
Your Responsibilities Will Include:
Welcoming customers and understanding what they're looking to achieve
Helping customers explore products, finishes and available options
Providing practical, knowledgeable product advice
Guiding customers through selections and helping them make confident decisions
Preparing quotes and processing customer orders
Following up enquiries and maintaining relationships throughout the customer journey
Building strong relationships with homeowners, renovators, builders and trade customers
Maintaining a professional, welcoming and customer-ready showroom
Working closely with the broader branch team to provide a seamless customer experience
You'll need to become knowledgeable about the product range, but you're not expected to know everything from day one.
What matters is your willingness to learn and your ability to translate product knowledge into clear, helpful advice for customers.
About You




You don't necessarily need experience in this exact industry.
Your background might be in a showroom, retail, interiors, home improvement, furniture, kitchens, bathrooms, flooring, building products or another customer-focused environment where service and product knowledge matter.
We're Particularly Interested In People Who:
Genuinely enjoy working with customers
Are confident asking questions and recommending solutions
Have strong communication and relationship-building skills
Can listen to an idea and help a customer work through their options
Are organised and comfortable managing quotes, orders and follow-up
Take pride in presentation and attention to detail
Are comfortable learning a technical product range
Can explain products and options clearly without overwhelming the customer
Enjoy working as part of a practical and supportive team
Above all, you'll understand that a great showroom experience isn't simply about selling a product.
It's about helping someone feel confident about the choices they're making for their home or project.
Why consider this opportunity?
You'll be joining an established national organisation with a strong Australian presence and the resources of a larger business behind you.
For the right person, this role offers the opportunity to develop substantial product knowledge, strengthen your consultative sales capability and build a long‐term career.
Over time, there may also be opportunities to broaden your experience across areas such as sales, operations, account management and leadership.
If you're looking to move beyond transactional retail into a role where service, relationships and genuine advice matter, this could be an excellent next step.
Location
This position is based in Garbutt, Townsville, Queensland.
We welcome applications from candidates with relevant customer service, retail, showroom or sales experience across Townsville and the surrounding region.

📌 Showroom Consultant - Townsville
🏢 Winnchester Consulting
📍 Townsville