Sales & Client Services Assistant – Bullion & Jewellery | CasualWorking from our Toowoomba store, you will assist customers across a broad range of bullion, jewellery and precious metals services.
You will be responsible for delivering an exceptional customer experience while helping customers buy and sell precious metals, conducting basic precious metal appraisals, processing transactions and supporting the day‐to‐day operation and presentation of the store.
This is a hands‐on role where you will receive extensive training and progressively develop specialist knowledge within the precious metals industry.Key responsibilitiesWelcome, engage and assist customers in person and over the phoneProvide skilled and knowledgeable customer serviceAssist customers with the purchase and sale of gold, silver and other precious metalsConduct precious metal and jewellery appraisals following trainingFacilitate the purchase of second‐hand gold and jewellery from customersOperate specialised testing equipment including XRF machines, scales and other precious metal testing toolsProcess cash, EFTPOS and other customer transactions accuratelyRespond to customer enquiries and provide appropriate solutionsDevelop strong relationships with new and existing customersAssist with stock management, merchandising and product presentationAbout youStrong communication and interpersonal skillsPrevious experience in retail, sales, hospitality,



client services or a similar customer‐facing environmentA confident, friendly and professional mannerA proactive attitude and willingness to take initiativeStrong attention to detail and accuracyThe ability to learn new products, systems and processes quicklyGood computer skills and confidence using modern softwareThe ability to work effectively as part of a teamReliability, integrity and a strong work ethicAbout usImperial Bullion is a market leader in the precious metals industry, with established operations across Queensland.
Through our growing network of locations, we provide customers with access to bullion investment, precious metals buying, jewellery and secure storage services.
We are continuing to invest heavily in our people, locations, technology and services as we work towards building one of Australia's leading precious metals businesses.Competitive casual hourly ratesRegular rostered shifts and a supportive working environmentComprehensive training across bullion, jewellery and precious metalsAttractive incentive and bonus opportunitiesExposure to a unique and specialised industryA professional, friendly and ambitious team environmentGenuine career progression opportunities for high-performing team membersThe opportunity to develop skills across sales, client services, precious metals appraisal and retail operations
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📌 Sales & Client Services Assistant – Bullion & Jewellery | Casual (Toowoomba)
🏢 Imperial Group
📍 Toowoomba