Specialised Linen Services – Broadmeadows VIC
Build Strong Customer Relationships.
Solve Problems.
Make an Impact.
Competitive Salary + Super + Exciting Benefits
SPL is looking for a Customer Experience Coordinator to join our Melbourne team and become a key link between our customers and operational teams.
This is a hands‐on, field‐based role for someone who enjoys being out with customers, understanding what is really happening at site and turning customer concerns into practical solutions.
You'll help identify issues early, coordinate resolutions and strengthen the customer experience before concerns become complaints.
What You'll Be Doing
Visit Melbourne customers and build solid, trusted relationships with key contacts.
Gather customer feedback and identify emerging service concerns or risks.
Investigate customer issues and coordinate practical solutions with operational teams.
Track customer actions through to completion and keep customers updated.
Work closely with Service Coordinators, Production and Transport to deliver customer commitments.
Maintain accurate CRM records, visit schedules, action logs and regular customer reporting.
What We're Looking For
Experience in customer service, customer engagement or administration.
Strong relationship‐building and communication skills.
Excellent problem‐solving skills and a practical approach to resolving issues.
Ability to work independently, make sound decisions and manage competing priorities.
Confidence managing difficult conversations and working collaboratively with operational teams.
Strong organisational skills, attention to detail, CRM and Microsoft Office capability, plus a current driver's licence.
Why Join SPL?
Make a Difference to Customers
Be Out Where the Action Happens
Grow With a Rapidly Evolving Business
About SPL
SPLprovides linen services to customers in the accommodation, healthcare and mining sectors.SPLhas grown rapidly over the past four years with over 1,000 employees, 15 fixed locations and 7 Linen Hubs and counting.
Boasting the two largest laundries in the Southern Hemisphere,SPLhas a vision to become a world‐class provider through innovation.SPLcontinually invests in technology to help customers manage their linen circulation and spend while achieving the smallest carbon footprint possible.
SPLacknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation.
Applications from Aboriginal and/or Torres Strait Islander Peoples, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position they may be suitable for withinSPL.
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