Client Concierge - Customer Service OfficerReception & Administration OfficerBe the welcoming face of DANS In Home CareAt DANS In Home Care, we know that first impressions matter.Whether it's a client walking through our doors, a family member calling with a question, or a team member needing support, we're looking for someone who can make people feel welcomed, valued and cared for from the very first interaction.If you're organised, love working with people, enjoy variety in your day, and take pride in keeping things running smoothly, we'd love to hear from you.Why DANS?
For more than 25 years, DANS In Home Care has been supporting people across Western NSW to live independently and comfortably in their own homes.We're a local organisation built on genuine care, strong relationships and a commitment to making a difference in our community.At DANS, you'll join a team that works hard, supports one another, celebrates wins together and genuinely enjoys what we do.We're proud of our culture and are looking for someone who will become an important part of it.What Does Success Look Like?
Success in this role means being the welcoming face and professional first point of contact for DANS In Home Care.It's ensuring every visitor, client and caller receives a positive experience, while providing high-quality administrative support to the wider team.It's keeping the office organised, managing competing priorities effectively, and supporting the day-to-day operations that help our services run smoothly.Through professionalism, attention to detail and a genuine commitment to helping others, you'll play an important role in supporting both our team and the clients we serve.About the RoleIn our Reception & Administration role,



you'll be the first point of contact for many of the people who interact with DANS.You'll play a vital role in creating a positive experience while providing administrative support that helps keep our office running smoothly.No two days are exactly the same, which is perfect for someone who enjoys variety and being part of a busy, supportive environment.What You'll Be DoingReception & Customer ServiceWelcoming clients, families, staff and visitors to our officeAnswering incoming phone calls and responding to enquiriesDirecting enquiries to the appropriate team membersCreating a friendly, professional and welcoming environmentManaging incoming and outgoing correspondenceAdministration SupportProviding administrative support across the organisationPreparing documents, reports and correspondenceMaintaining accurate records and filing systemsAssisting with data entry and general office administrationOrdering and monitoring office suppliesTeam SupportAssisting the broader team with day-to-day administrative tasksSupporting office projects and initiativesHelping maintain efficient and organised office operationsBuilding positive relationships with staff, clients and stakeholdersWhy You'll Love Working HereYou're Never Doing It AloneWe're a supportive team that genuinely looks out for one another.
When things get busy, people help.
When there are wins, we celebrate them.Variety Every DayNo two days are the same.
One moment you might be helping a client,



the next you're supporting the team behind the scenes.Meaningful WorkEverything you do contributes to helping our clients receive the care and support they need.Room to GrowWe're committed to helping our people develop their skills and build rewarding careers.About YouWe're looking for someone who:Loves working with peopleHas a warm and friendly personalityCommunicates confidently and professionallyIs highly organised and reliableHas excellent attention to detailEnjoys working in a busy environmentCan juggle multiple priorities with easeIs proactive and willing to help wherever neededTakes pride in providing outstanding customer serviceBrings positivity and energy to the workplaceExperience We'd Love to SeeHighly RegardedPrevious experience in reception, administration or customer serviceExperience in a fast-paced office environmentExcellent organisational and problem-solving skillsExperience working within healthcare, aged care, disability or community services (desirable)EssentialStrong computer skills, including Microsoft OfficeCurrent Driver's LicenceNDIS Worker Screening Check (or willingness to obtain)What's In It For You?
Competitive salaryMeaningful, purpose-driven workA welcoming and supportive team cultureOngoing learning and development opportunitiesCareer growth within a respected local organisationThe opportunity to make a genuine difference in your communityReady to Join the DANS Team?
If you're someone who enjoys helping people, thrives in a team setting, and wants to be part of an organisation that genuinely cares, we'd love to hear from you.Bring your personality, your organisational skills and your passion for helping others.
We'll provide the support to help you succeed.Apply today and become the welcoming face of DANS In Home Care.
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📌 Client Concierge - Customer Service Officer (Dubbo)
🏢 D.A.N.S. Inhome Care
📍 Dubbo