The Suspension Technician is responsible for the repair and service of FOX, Marzocchi, Easton, and Race Face bicycle suspension products and componentry.
This includes suspension servicing and tuning, ensuring timely repairs to meet KPIs, and inspecting, cleaning, and repairing products to factory standards.Key responsibilitiesComplete tear down and rebuild of FOX, Race Face, Easton and Marzocchi bicycle productsClean and inspect all internal and external assemblies for wear or damageUnderstand technical problems effectively through proper analysis, evaluation and diagnosisContact Service Writer/Service Manager if repair will cost more than original estimate given to the customerEnsure proper function and quality standards set by FOX, Race Face,



Easton and Marzocchi on all repairsFollow all processes and procedures that are in effect for the operation of the departmentMaintain a protected work environment by adhering to all safety regulations within the departmentMaintain a clean and organised work areaReport to the Service Manager of any issues over and above the standard serviceAbout youAbility to use tools properly without causing harm and damaging productsGood communication skills to explain in detail mechanical problems with productUnderstand and execute detailed instructions given by Supervisor/Service ManagerAbility to read technical drawings and engineering documentsGood computer skills and ability to use database for part searchesAbility to work within a fast-paced and team-oriented environment and meet productivity and quality goalsAble to work autonomously and with initiative under direction of management team whilst being an integral team memberHighly organised and proactivePrevious bicycle, bicycle shop, or bicycle suspension experience is preferredCapable of lifting items up to 20kg; may require walking, standing, bending and lifting for long periods of time
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📌 Suspension Technician (Sydney)
🏢 FOX Factory
📍 Sydney