This is primarily an inbound sales role. Around 90% of enquiries come through online channels from customers already looking for information about DMW's GVM upgrades. Your job will be to start the conversation, ask the right questions, understand what the customer is trying to achieve and qualify the chance before connecting them with the appropriate DMW authorised dealer.
Key responsibilities
Responding to incoming customer enquiries via Podium, phone and email
Asking questions to understand and qualify customer requirements
Learning DMW's GVM upgrade range and developing your technical product knowledge
Referring qualified prospects to our Australia-wide dealer network
Following up with customers to ensure their enquiry is progressing
Managing customer information and follow-ups through Zoho CRM
Working closely with DMW's sales team and authorised dealers
About you
Confident speaking with customers on the phone
Comfortable asking questions and starting conversations
Interested in cars, 4WDs, touring or towing
Organised and comfortable using computer systems
Keen to learn technical product information
Reliable with customer follow-up
Motivated to develop your skills and progress in sales
Ideally, previous experience in sales, automotive parts, accessories, dealerships, 4WD or customer service
Automotive or 4WD industry experience will be highly regarded
About us
DMW Industries is a leading Australian 4WD modification and engineering business specialising in GVM upgrades, vehicle conversions, suspension and touring solutions.
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