We have a full-time position available at our 2 clinic locations; Artarmon and Hurstville.
For Hurstville, this role is for an immediate start, and training will take place at our Artarmon clinic for the first few weeks.Come and join our team at Advance Rehab Centre, in a dynamic, rewarding and supportive team environment!
Perfect if you are an energetic and efficientreceptionist that thrives on a busy environment and making a difference to someone's day.As Sydney's leading neurological allied health practice, we specialise in helping people live better with their neurological conditions and complex therapy needs.
We have a mobile community team across Metro Sydney and clinics in Artarmon and Hurstville.
Our team work hard together every day to help improve the quality of life of our clients.
We have a strong emphasis on team culture and teamwork and enjoy a fast paced and happy workplace.The role:We are looking for someone to provide a professional, friendly and efficient front of house experience for all Advance Rehab Centre clients, carers and referrers, as well as support our back office with administration duties, particularly in the referrals team.This position will require the ability to manage a busy front desk alongside our existing reception team, good organisation skills, attention to detail and excellent customer service in a dynamic workplace.Key tasks and duties will include but are not limited to:Welcoming clients arriving for appointmentsBooking clients and ensuring an efficient diary schedule for therapistsAnswering phone calls and emails in a timely mannerTriaging phone calls and transferring to the most appropriate personAccepting & reconciling payments via phone and front deskProcessing private health fund and Medicare claims through HICAPSProcessing treatment plansStock and supply orderingCommunicating and providing support to the wider ARC teamFront line conflict resolution handlingAccurately entering all required data in the practice management system for current and existing patientsCreating new client files and welcome packsScanning and uploading documentsEnsuring waiting areas are welcoming and tidyOpening and closing proceduresThis role hasscope for growth and developmentwith the opportunity to be trained for involvement in many other aspects of the practice.You will report directly to the Office Manager and work closely with all members of the therapy team to ensure coordinated care of our clients.
We employ a team of skilled Physiotherapists, Occupational Therapists, Exercise Physiologists and Allied Health Assistants.About you:A strong administration background, preferably in a rehab center or medical practice environment but not essentialAble to multi-task and enjoy problem solvingA positive, friendly and reassuring mannerExperience with NDIS and health or disability would be an asset but not essential as on the job training is providedARC's core values:Clinical excellenceTeamworkCareWe are an equal opportunity employer committed to a diverse and inclusive workplace.
We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all backgrounds, identities, ages and abilities.What's it like working at ARC?
We value and listen to every staff member to ensure we are offering a happy, supportive and progressive workplace.
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📌 Receptionist (New South Wales)
🏢 Advance Rehab Centre
📍 New South Wales