Job Description

Crown Pool Superstore is looking for a friendly, reliable and customer-focused Casual Team Member to join our busy pool shop.

This is a excellent opportunity for someone who enjoys working with people, providing great customer service and being part of a friendly team.

About the Role

We are looking for someone to work approximately 2–3 days per week , with one weekend shift per week depending on availability and seasonal requirements.

Your day-to-day duties will include:
Providing friendly and helpful customer service in-store and over the phone
Assisting customers with product enquiries and purchases
Assisting office staff as needed using systems like Xero, Vend and Gmail
Answering phone calls and responding to customer enquiries
Processing sales and using basic computer systems
Restocking shelves and maintaining product displays
Keeping the shop clean, tidy and well presented
General administration and office support
Assisting the team with general day-to-day shop duties

About You

The successful applicant will be:
Friendly,



approachable and confident speaking with customers
Reliable, punctual and well presented
Organised with good attention to detail
Comfortable using computers, phones and basic software
Able to multitask in a busy retail environment
A quick learner with a positive attitude
Comfortable working independently and as part of a team

Previous retail, customer service, administration or pool industry experience is an advantage, but not essential.

Pool industry knowledge is a bonus — full training will be provided to the right person.

What We Offer
Casual employment, approximately 2–3 days per week
Opportunity for regular weekend shifts
Additional hours available during busy periods and peak season
Friendly and supportive team setting
Full on-the-job training
Prospect to learn about the pool and outdoor living industry
A varied role where no two days are exactly the same

📌 Retail & Admin Assistant Pool Shop Cairns
🏢 Crown Pool Superstore
📍 Cairns