Job Description
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Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
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Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
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Prepare group quotations, contracts, rooming lists, payments and group movement information.
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Build and maintain robust relationships with clients, PCOs, travel partners and internal stakeholders.
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Support, coach and develop team members through ongoing training, guidance and performance feedback.
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Assist the Portfolio Reservations Manager with daily tasks and team supervision.
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Handle escalated guest and client enquiries professionally and efficiently.
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Monitor group inventory, forecasting and business trends to maximise hotel performance.
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Produce group reservation reports, forecasts and analysis to support business decisions.
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Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
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Identify opportunities to improve processes, systems and team efficiency.
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Champion Accor standards, values and our Heartist culture in everything you do.
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📌 Group Reservations Supervisor (Melbourne)
🏢 Novotel Hotels
📍 Melbourne