Job Description
XPT Software Australia Pty Ltd | Contract
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining andManufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Must Have Skills:Workato Integration Platform
GoAnywhere Managed File Transfer (MFT)
Nice to Have Skills:AWS (EventBridge, Lambda,SQS, SNS, CloudWatch, API Gateway, etc.)
Detailed Job Description:
1. Robust experience supporting andadministeringWorkato-based integration platforms in enterprise environments.
2. Lead production support for Workatointegrations,GoAnywhereMFT, and AWS-based Integration Hub/Eventing platforms, ensuringhigh availability and business continuity.
Act as theprimary client-facing support lead, providing regular service reviews,incident communications, and operational status updates.
Own and manageincident, problem, and change management processes, ensuring timelyresolution of production issues and minimizing business impact.
Ensure allsupport activities adhere to defined SLAs, OLAs, and KPIs, maintainingagreed service levels and customer satisfaction targets.
Lead andmentor an offshore support team, providing technical guidance,workloadmanagement,escalation support, and performance oversight.
Coordinatewith client stakeholders, business teams, vendors, and development teamsto resolve complex integration and data flow issues.




Monitor,troubleshoot,and optimize integration workflows, MFT processes,event-driven architectures, and cloud-based components across thesupport landscape.
Manageproduction deployments, release validations, and post-implementationsupportactivities while ensuring minimal disruption tobusinessoperations.
Ensure platformsecurity, data integrity, compliance, and governance standards aremaintained across Workato, GoAnywhere MFT, AWS services, and relatedintegration components.
Implement andmaintain monitoring, alerting, and observability capabilities toproactively identify and address operational issues.
Conduct rootcause analysis (RCA) for major incidents and drive preventive actions toreduce recurring issues and improve platform stability.
Maintainoperationalrunbooks, support procedures, knowledge repositories, anddisaster recovery documentation.
Collaboratewith architecture and engineering teams to recommendplatformimprovements,automation opportunities, and operational best practices.
Supportaudits, compliance reviews, security assessments, andgovernanceactivitiesrelated to integration services.
Experienceworking with cloud technologies, including AWS services, event-drivenarchitectures,APIs, integrations, and managed file transfer solutions.
Familiaritywith ITIL processes, service management tools(ServiceNow/Jira),monitoringtools, and enterprise support frameworks.
Ability tomanage multiple priorities in a fast-paced production supportenvironment while maintaining a strong customer-focus and ownershipmindset.
Minimum Years of Experience: 8-10 Yr
Certifications Needed: Workato Pro1, Pro2, Pro3
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