ReadyTech (ASX:RDY) exists to help communities thrive, and ReadyTechers flourish on making that change happen.
We take on challenges that matter to our customers, communities, and the world — solving them with technology that navigates complexity while delivering real outcomes.
ReadyTechers are enterprising, hungry to make a difference, and ready for anything.About the RoleAs a Support Officer, you'll be the first point of contact for our clients, providing high-quality service by answering questions, resolving support issues, and building strong client relationships.What You'll DoProvide friendly and efficient first-level support to clientsPrepare customised reporting and data in line with client requirementsProvide technical support to clients on how to use ReadyTech productsIdentify product issues and communicate clear steps to resolve themLog and document client interactions in our CRM/support ticketing system (e.g. Zendesk)Create, edit, and review knowledge base articlesWhat Success Looks LikeHigh client satisfactionEfficient ticket resolution and fast first-reply timesSharp eye for identifying potential sales opportunitiesWhat We're Looking ForSkillsExcellent verbal and written communicationStrong analytical and problem-solving abilityGreat teamwork and collaborationA self-starter who takes initiativeStrong attention to detailGenuine customer service mindset like empathy, patience,



and careSQL / programming experience is a plusKnowledgeFamiliarity with the VET sector (advantageous)Exposure to student management system products (advantageous)ExperiencePrevious experience in a customer service roleWhy you should become a ReadyTecher:A day off for your birthday- hip hip hooray!
Additional 4 days of leave each yearReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton IslandHybrid work, with in-house baristas in SydneyAccess to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7Company top-up of Government parental leaveAdditional paid leave for miscarriage, endometriosis and menopauseVolunteer leaveAnd plenty of ReadyTech merch drops along the way!
ReadyTech is committed to seeing things through each other's eyes.
We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.
We're proud to be an equal prospect employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.
#J-*****-Ljbffr

📌 Support Officer (Launceston)
🏢 ReadyTech
📍 Launceston