Job Description
Full-time, office based, Monday to Friday. This is not a work-from-home or hybrid position. Applicants should live within a practical daily commuting distance from Noosaville.
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Provides customers and end users with product and technical support. Works as part of the team with other support specialists to deliver technical assistance and resolve customer issues.
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In this role you will be assisting customers who are primarily located in Australia, NZ, Canada, US and UK in operating, implementing, troubleshooting and maintaining our products in a Microsoft environment.
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Key responsibilities
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Provide technical support to K1Corp's customers via Phone, email and other support channels. Troubleshoots software, system user issues and identifies practical solutions.
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Follows procedures for responding to customer inquiries.
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Develop excellent customer relationships through phone and other contact
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Ensures the incident management system is used to manage and track inquiries, and incidents are logged accordingly.
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Assists in final testing of new products and updates before they go out to customers.
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Communicates with programmers regarding bugs and follows-up to make sure fixes are received and tested.
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Contributes to support documentation, FAQS and internal knowledge resources.
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Work with customers through Teams or other online resources to install products or work on resolving any technical issues.
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Develop product customisations using SQL stored procedures and triggers
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Completes, maintains, processes and files pertinent paperwork and records.
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Supervises and maintains network administration. Includes backups, software updates, troubleshooting, adding new users, deleting old ones, housekeeping and maintenance.
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About you
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At least 2+ years of experience providing software support, working for a software vendor, preferably in the Enterprise content Management arena.
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Strong understanding of RDBMS, including the ability to write SQL statements
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Broad knowledge of Windows operating systems (server and workstation) and networking
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Excellent troubleshooting skills through broad exposure to a variety IT systems and environments
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A demonstrated ability to quicklylearnanduse new software and technology
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Self-motivation and honesty
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A drive for continuous self-paced learning
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Be a team player who is willing to get involved
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Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
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Ability to write routine reports and correspondence.
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Ability to communicate technical concepts to non-technical users.
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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
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A passion for delivering exceptional customer service and driving customer satisfaction.
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About us
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Knowledgeone Corporation develops leading edge, cutting-edge software solutions for information management applications, including electronic document and records management, imaging, workflow, asset management, HR management, contract management and CRM.

📌 Application Software Support Specialist (Queensland)
🏢 Knowledgeone
📍 Queensland