Job Description
IT Support Engineer | Perth | Full-Time | $60,000 - $75,000 + Super
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Sharp & Carter are currently working with a growing Managed Service Provider in Perth that is looking for an experienced Support Technician to join their expanding service desk team.
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Following a recent acquisition, the business is continuing to grow and is looking to hire multiple Support Technicians.
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This is a great opportunity for someone looking to build their career within an MSP environment, gaining exposure to a broad range of clients, technologies and support issues while working alongside an experienced technical team.
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The role is fully office-based in Perth's southern suburbs, with some flexibility around working hours. The team operates across 7:00am-3:00pm, 8:00am-4:00pm and 9:00am-5:00pm shifts, depending on the individual and business requirements.
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About the Role
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You will be the first point of contact for a range of technical support requests, providing friendly and efficient L1 support across Microsoft 365, Windows environments, end-user devices and common workplace technologies.
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You'll be responsible for resolving issues where possible, following established processes and escalating more complex issues to the wider technical team with clear documentation and troubleshooting steps.
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Key Responsibilities
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Answer phone, email and portal requests, logging, categorising and prioritising tickets within the PSA
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Troubleshoot and resolve L1 issues within agreed SLAs
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Maintain clear and accurate ticket notes
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Escalate more complex issues to L2 with troubleshooting steps and findings clearly documented
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Assist with user onboarding and offboarding
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Troubleshoot Outlook, Teams, OneDrive and SharePoint issues
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Assist with password resets and MFA support following identity verification procedures
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Troubleshoot Windows 11 devices and Microsoft 365 applications
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Support printers, mapped drives, VPN connectivity and other common desktop issues
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Identify and escalation phishing attempts, suspicious sign-ins and unusual user requests
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What They're Looking:
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Previous experience in an L1 Service Desk, Help Desk or Desktop Support role
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Experience supporting Microsoft 365 and Windows ***** environments
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Solid customer service and communication skills
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Good troubleshooting and ticket management skills
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Exposure to an MSP or client-facing support environment is highly regarded
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A methodical approach to troubleshooting and documentation
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The ability to follow processes, particularly around security and user verification
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A willingness to learn and develop your technical skill set
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What's On Offer?
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$60,000 - $75,000 + Super, depending on experience
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Immediate start
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Flexible shift options: 7am-3pm, 8am-4pm or 9am-5pm
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Fully office-based position in Perth's southern suburbs
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Exposure to a variety of clients, technologies and technical environments
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Prospect to develop your technical skills within a growing MSP
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Supportive technical team with clear opportunities for career development
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Hirer responsiveness Salary match Number of applicants
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What can I earn as an IT Support Engineer

📌 It Support Engineer (Western Australia)
🏢 Sharp & Carter Digital & Technology Perth
📍 Western Australia