Job Description
We are seeking a motivated and customer-focused Client Services Coordinator to join our client in Dandenong South.
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This role is responsible for managing client relationships, responding to enquiries, coordinating customer requirements and working closely with internal teams to ensure a high level of service is consistently delivered.
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Key Responsibilities
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Build and maintain strong relationships with clients and internal stakeholders.
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Manage day-to-day client enquiries and requests.
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Coordinate customer requirements and ensure commitments are delivered within agreed timeframes.
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Prepare reports and provide regular updates to clients and management.
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Work collaboratively with internal teams to resolve issues and identify solutions.
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Support projects, client transitions and training as required.
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Identify opportunities for process improvement and enhance customer service.
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Provide general support to the wider team when required.
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About You
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We are looking for someone who is:
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Customer-focused and qualified.
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An excellent communicator with strong relationship-building skills.
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Organised, proactive and able to manage competing priorities.
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A confident problem solver with strong attention to detail.
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Comfortable working independently and as part of a team.
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Experienced in customer service, client services or a similar role.
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Confident using Microsoft Office, particularly Word and Excel.
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