Job Description
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Position: Production Support Lead for Workato Integrations
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n 1. Strong experience supporting and administering Workato-based integration platforms in enterprise environments.n
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n 2. Lead production support for Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuring high availability and business continuity.n
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n 3. Act as the primary client-facing support lead, providing regular service reviews, incident communications, and operational status updates.n
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n 4. Own and manage incident, problem, and change management processes, ensuring timely resolution of production issues and minimizing business impact.n
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n 5. Ensure all support activities adhere to defined SLAs, OLAs, and KPIs, maintaining agreed service levels and customer satisfaction targets.n
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n 6. Lead and mentor an offshore support team, providing technical guidance, workload management, escalation support, and performance oversight.n
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n 7. Coordinate with client stakeholders, business teams, vendors, and development teams to resolve complex integration and data flow issues.n
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n 8. Monitor, troubleshoot, and optimize integration workflows, MFT processes, event-driven architectures, and cloud-based components across the support landscape.n
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n 9. Manage production deployments, release validations, and post-implementation support activities while ensuring minimal disruption to business operations.n
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n 10. Ensure platform security, data integrity, compliance, and governance standards are maintained across Workato,



GoAnywhere MFT, AWS services, and related integration components.n
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n 11. Implement and maintain monitoring, alerting, and observability capabilities to proactively identify and address operational issues.n
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n 12. Conduct root cause analysis (RCA) for major incidents and drive preventive actions to reduce recurring issues and improve platform stability.n
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n 13. Maintain operational runbooks, support procedures, knowledge repositories, and disaster recovery documentation.n
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n 14. Collaborate with architecture and engineering teams to recommend platform improvements, automation opportunities, and operational best practices.n
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n 15. Support audits, compliance reviews, security assessments, and governance activities related to integration services.n
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n 16. Experience working with cloud technologies, including AWS services, event-driven architectures, APIs, integrations, and managed file transfer solutions.n
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n 17. Familiarity with ITIL processes, service management tools (ServiceNow/Jira), monitoring tools, and enterprise support frameworks.n
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n 18. Ability to manage multiple priorities in a fast-paced production support environment while maintaining a robust customer-focus and ownership mindset.n
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n Certifications: Workato Pro1, Pro2, Pro3n
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n Must Have Skills: Workato Integration & PlatformGoAnywhere Managed File Transfer (MFT)n
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n Nice to Have Skills: AWS (EventBridge, Lambda, SQS, SNS, CloudWatch, API Gateway, etc.)n
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📌 Support Lead- Workato Integrations (Perth)
🏢 XPT Software Australia Pty
📍 Perth