Job Description
Our core areas of expertise are supporting neurodivergent adults and individuals with complex mental health needs, however we work with a broad range of participants across the NDIS.
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We focus on doing the work properly, not just ticking boxes.
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We've intentionally built a workplace that is:
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Low micromanagement
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Flexible and realistic about capacity
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Supportive without being overbearing
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Grounded in strong boundaries to prevent burnout
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We are looking for an experienced Support Coordinator with mental health experience to join our team, on a part time basis with opportunity to move to full time.
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This role is best suited to someone who:
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Is confident working independently
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Can manage their own caseload and priorities
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Communicates clearly and follows through on tasks
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Is comfortable working with complexity and uncertainty
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Key Responsibilities
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Support participants to understand and implement their NDIS plans
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Coordinate services and liaise with multiple providers
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Attend virtual and face to face meetings
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Maintain accurate and compliant case notes and documentation
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Support participants across a range of presentations, including, but not limited to, psychosocial, neurodivergent, and physical disabilities
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Navigate crisis situations and system barriers where required
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What We're Looking For
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Experience in Support Coordination and/or Recovery Coaching (1+ years preferred)
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Strong understanding of the NDIS
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Ability to manage a caseload independently
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Strong communication and documentation skills
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Valid driver's licence and access to a vehicle
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Highly Valued:
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Experience working with: Neurodivergence (ASD, ADHD) Complex trauma and mental health
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Lived experience (optional and welcomed)
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A calm, grounded approach in complex situations
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Hybrid role (work from home + community-based support)
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SCHADS Award
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Fortnightly pay + superannuation
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Annual leave and personal leave (pro rata)
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Equipment provided
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Our Approach to Work
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We trust our team to do their job.
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That means:
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You won't be micromanaged
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You will be expected to stay on top of your caseload
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You'll have support when you need it, but space when you don't
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We value:
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Consistency
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Clear communication
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Accountability
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Respect for capacity (yours and the participant's)
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This Role May Not Suit Someone Who:
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Needs close supervision or frequent direction
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Prefers highly structured, step-by-step environments
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Struggles with organisation or follow-through

📌 Support Coordinator (Melbourne)
🏢 LEX Coordination
📍 Melbourne