R J Sanderson & Associates Pty Ltd – Albury NSWR J Sanderson & Associates Pty Ltd is seeking a dedicated Client Services Coordinator to join our team in Albury, NSW.
This is a full-time position based on-site in our Albury office with occasional visits to the Corowa office.Key responsibilitiesManaging client enquiries and requests through various communication channels including phone, email and in-person interactionsScheduling appointments and coordinating meetings with clients and internal staffMaintaining accurate and up-to-date client records and database systemsProcessing documentation and ensuring all client information is filed appropriatelyFollowing up with clients to confirm appointments and gather necessary information prior to service deliveryProviding administrative support to team members to ensure seamless service deliveryHandling client complaints and concerns with professionalism and escalating issues when necessaryAssisting with invoicing, billing queries and general financial administration related to client accountsContributing to the maintenance of office systems and procedures to ensure efficiencyWhat we're looking forPrevious experience in a client-facing administrative or customer service roleExcellent communication skills, both written and verbal,
with the ability to interact professionally with diverse clientsStrong organisational and time management abilities with the capacity to manage multiple priorities simultaneouslyProficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systemsAbility to maintain confidentiality and handle sensitive client information with discretionA proactive and solutions-focused approach to problem-solvingAttention to detail and accuracy in all administrative tasksPleasant demeanour and genuine commitment to delivering outstanding customer serviceFlexibility and willingness to adapt to changing business needsWhat we offerR J Sanderson & Associates Pty Ltd offers a supportive and professional work environment where your contributions are valued.
We provide:A stable full time position with a team-oriented companyOpportunities to develop your skills and progress within the organisationA collaborative workplace culture where your ideas and feedback are welcomedCompetitive remuneration packageA role that offers meaningful interaction with clients and colleaguesAbout usR J Sanderson & Associates Pty Ltd is a professional services firm based in VIC and NSW.
We are committed to providing high-quality services and building lasting relationships with our clients.
Our team is dedicated to delivering excellence in everything we do, and we pride ourselves on our professional approach and client-focused service.
We are looking for individuals who share our values of professionalism, reliability and commitment to client satisfaction.
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