The role provides support to the IT Service Delivery team and acts as the primary escalation point for third level support of the on-premises IT infrastructure and cloud infrastructure.
Key responsibilities
The position may occasionally require work outside of normal business hours to support operational requirements.
Providing technical support across a wide range of ICT practices, including Cloud Services such as Entra ID, Exchange Online, OneDrive, Windows Defender, Purview, Teams and Intune.
Providing technical support for on-prem and legacy systems such as Active Directory, Group Policy, DNS, networks, storage and backup.
Resolving of level three ICT incidents and service requests.
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📌 Infrastructure And Cloud Support Officer Canberra (Australia)
🏢 Royal Australian Mint
📍 Australia
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