Job Description
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n About usn
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Foundever
is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support
750+ of the world's leading brands
by delivering seamless customer experiences in the moments that matter.
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At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.
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n About the rolen
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As a
Customer Service Representative
, you'll join a team of dedicated professionals passionate about delivering exceptional customer service. You'll play a key role in ensuring customer satisfaction through effective problem-solving and communication.
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n About youn
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We're looking for individuals with:
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Customer service experience
(highly desirable)
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A genuine interest in banking or financial services
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Robust computer skills and the ability to navigate multiple systems
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Resilience and professionalism in a fast-paced environment
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A Grade 12 qualification (or equivalent)
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n What you will don
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Handle
inbound calls
and assist with a variety of
general banking inquiries
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Providing account balances
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Replacing debit and credit cards
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Updating personal information
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Resolving issues with online banking
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Investigating transactions and disputes
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Managing fraud inquiries
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Logging complaints and capturing feedback
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Provide
accurate information




and follow strict
identification protocols
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Note: This role does not involve sales or upselling.
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n Training period (on-site)n
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Weeks 1–3
: Classroom training, Monday–Friday, 9:00 am–5:30 pm (NSW time)
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Weeks 4–7
: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm (NSW time) required
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n Flexible rostersn
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We offer different
roster options
to suit your lifestyle:
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Night shifts and split shifts available
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Work-from-home opportunities available (conditions apply)*
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n What we offern
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Full-time comprehensive training
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Private healthcare policy discounts
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Staff perks – access to platform with discounted products and services
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Performance based incentives*
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Monthly social engagement activities
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n Important Informationn
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During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations.
100% attendance
is required during training.
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If work-from-home is offered, you'll need a
stable internet connection
and a
quiet, secure workspace
to deliver high-quality customer service.
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Applicants must have
Australian work rights
and pass a full background screening, including police checks (mandatory).
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Start your journey with Foundever today! Speak to our recruitment team to learn more.
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*Terms and conditions apply.
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📌 Customer Service Representative (New South Wales)
🏢 Foundever
📍 New South Wales