Job Description
Customer Support Consultant – Hybrid | Full Time
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Make a difference every day | Supportive team | Hybrid working
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Are you a people person who genuinely enjoys helping others?
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Do you have great communication skills, love solving problems and take pride in providing an exceptional customer experience?
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Our client is looking for a Customer Support Consultant to join their growing team. This is a fantastic opportunity for someone with experience in customer service, administration, contact centres, reception, retail or other customer-facing roles who wants to build their career in a meaningful industry.
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Why you'll love this role
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Hybrid working – enjoy the flexibility of working from home and in the office.
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Meaningful work – every conversation is an opportunity to genuinely help someone.
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Supportive team environment – work alongside people who care about what they do.
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Variety in your day – a combination of calls, live chat, follow-up and administration.
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Prospect to grow – develop your customer service and industry knowledge in a growing organisation.
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No two customers are the same – use your communication and problem-solving skills every day.
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What you'll be doing
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You'll be one of the first people customers speak with, so your ability to listen, understand their needs and make things simple will be incredibly important
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Your day will include:
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Answering inbound customer calls.
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Responding to live chat enquiries.
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Making outbound calls to follow up with customers.
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Following up on voicemails and enquiries.
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Providing clear and helpful information and guiding customers through their next steps.
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Building positive relationships with customers and stakeholders.
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Using CRM and other systems to manage customer information.
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What we're looking for
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Most importantly, we're looking for the right attitude and a genuine desire to help people.
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You'll be someone who:
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Is warm, friendly and approachable.
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Has excellent verbal and written communication skills.
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Is a great listener and can quickly understand what someone needs.
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Enjoys talking to people and building rapport.
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Is confident handling questions and overcoming objections.
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Takes a solutions-focused approach – you don't just identify a problem, you look for a way to solve it.
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Is organised and able to manage multiple priorities.
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Is comfortable using technology and learning new systems.
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Works well independently while also enjoying being part of a team.
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Is adaptable, curious and open to learning.
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Takes ownership and follows through on commitments.
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Experience in customer service, administration, contact centres, retail, hospitality, reception or another customer-facing environment will be highly regarded.
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You don't need to have previous experience in the care industry – what's most important is your ability to connect with people, communicate clearly and provide a great customer experience.
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The kind of person who will thrive here
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You might currently be working in:
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Customer Service
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Call Centre
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Contact Centre
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Reception
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Administration
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Retail
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Hospitality
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Customer Success
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If you enjoy helping people, communicating with customers and being part of a supportive team, we'd love to hear from you.
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We'd love to meet you!
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We'd love to meet you!

📌 Customer Support (Melbourne)
🏢 Adelaide Mason
📍 Melbourne